Branch Manager (New Build) Medway, MA

Location: Medway, MA, United States

Job Family: Branch Managers

About the Role

As a Branch Manager for the new build JPMorgan Chase branch in Medway, MA, you will play a pivotal role in establishing and leading a state-of-the-art financial services hub that delivers unparalleled client experiences. Embodying our commitment to hospitality and care, you will oversee all aspects of branch operations from inception, including site setup, team recruitment, and launch activities. Your leadership will drive the branch's success by fostering a welcoming environment where clients feel valued and empowered to achieve their financial goals. With JPMorgan Chase's global resources at your disposal, you will leverage innovative tools and products to meet the diverse needs of the Medway community, from personal banking to wealth management solutions. In this dynamic role, you will manage a high-performing team, providing mentorship to ensure exceptional service standards and sales excellence. You will be responsible for achieving key performance indicators, such as deposit growth, loan originations, and investment referrals, while maintaining strict adherence to banking regulations and ethical practices. Collaboration with regional and corporate teams will be essential to align with JPMorgan Chase's strategic priorities, including digital transformation and community outreach initiatives. Your ability to inspire and develop talent will cultivate a culture of inclusion, innovation, and continuous improvement within the branch. JPMorgan Chase offers a rewarding career path for ambitious leaders, with opportunities for advancement across our extensive network of branches and financial services divisions. This position is ideal for a seasoned professional passionate about building lasting client relationships and contributing to the firm's legacy of excellence in the financial industry. Join us in Medway, MA, to shape the future of banking in a brand-new facility designed for modern client interactions.

Key Responsibilities

• Lead the opening and setup of a new JPMorgan Chase branch in Medway, MA, ensuring seamless operations from day one
• Drive exceptional client experiences by embodying JPMorgan Chase's hospitality and care principles, fostering long-term relationships
• Manage a team of 10-15 associates, providing coaching, performance feedback, and professional development opportunities
• Achieve branch sales targets for products like checking/savings accounts, loans, investments, and credit cards
• Ensure compliance with all federal and state banking regulations, including anti-money laundering (AML) and know-your-customer (KYC) protocols
• Monitor branch performance metrics, using data analytics to optimize service delivery and revenue growth
• Collaborate with regional leadership to implement JPMorgan Chase's strategic initiatives and community engagement programs
• Handle escalated client issues with empathy and efficiency, maintaining high satisfaction scores
• Oversee daily branch operations, including cash management, security protocols, and facility maintenance in the new build environment
• Promote a culture of inclusion and diversity, aligning with JPMorgan Chase's core values

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record of leading teams to achieve sales and service goals in a branch environment
• Strong understanding of banking regulations, compliance standards, and risk management practices
• Excellent communication and interpersonal skills to build client relationships
• Ability to thrive in a fast-paced, new build branch setting with adaptability to change
• Valid driver's license and willingness to travel within the local area as needed

Preferred Qualifications

• MBA or advanced degree in finance or related discipline
• Experience managing a new branch opening or relocation project
• Certification in financial planning or banking operations (e.g., CFP or equivalent)
• Bilingual proficiency in English and Spanish to serve diverse client bases
• Previous leadership role in a high-volume JPMorgan Chase branch

Required Skills

• Leadership and team motivation
• Client relationship management
• Sales and negotiation techniques
• Financial product knowledge (e.g., loans, investments)
• Regulatory compliance and risk assessment
• Data analysis and performance metrics
• Problem-solving and conflict resolution
• Strategic planning for branch growth
• Customer service excellence
• Adaptability to new environments
• Communication (verbal and written)
• Project management for branch openings
• Digital banking tools proficiency
• Emotional intelligence and empathy
• Multitasking in high-pressure settings

Benefits

• Competitive base salary with performance-based incentives and bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching contributions
• Paid time off, including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement for advanced education
• Employee stock purchase plan and access to financial wellness resources
• Wellness programs including gym memberships and mental health support
• Relocation assistance for the new build branch setup in Medway, MA

JP Morgan Chase is an equal opportunity employer.