Branch Manager - Northwest Queens - Long Island City, NY

Location: Long Island City, NY, United States

Job Family: Branch Managers

About the Role

At JPMorgan Chase, we believe in creating exceptional experiences for our clients and employees alike. As a Branch Manager in our Northwest Queens location in Long Island City, NY, you will lead a dynamic team dedicated to delivering personalized financial solutions while upholding our core values of hospitality and care. In this pivotal role within our Consumer & Community Banking division, you will oversee branch operations, drive sales growth, and ensure seamless client interactions in a vibrant, diverse community. Your leadership will directly contribute to JPMC's mission of empowering clients to achieve their financial goals through innovative banking products, from checking accounts and mortgages to investment advice and small business lending. Key to success in this position is your ability to foster a high-performing team environment where every associate feels valued and equipped to provide top-tier service. You will collaborate with district partners to implement JPMC's strategic initiatives, leveraging data-driven insights to optimize branch performance and client satisfaction. In the heart of Long Island City, you will engage with local businesses and residents, building lasting relationships that strengthen JPMC's footprint in Northwest Queens. Compliance and risk management are paramount, as you navigate regulatory landscapes to safeguard client assets and maintain the integrity of our operations. We are seeking a passionate leader with a deep understanding of the financial services industry and a commitment to JPMC's client-first philosophy. This role offers the opportunity to make a tangible impact in a fast-paced urban setting, while advancing your career within one of the world's leading financial institutions. Join us to inspire your team, delight clients, and contribute to the economic vitality of the community.

Key Responsibilities

• Lead a team of bankers and associates to deliver outstanding client experiences and achieve branch performance targets
• Oversee daily branch operations, ensuring compliance with JPMC policies, federal regulations, and anti-money laundering standards
• Drive consumer and business banking sales by identifying client needs and recommending tailored financial solutions
• Foster a culture of hospitality and care, embodying JPMC's commitment to inclusive and empathetic service
• Manage risk and audit processes, including fraud prevention and operational controls in the Long Island City branch
• Build and maintain relationships with local businesses and community organizations in Northwest Queens to expand JPMC's presence
• Coach and develop team members through performance reviews, training on JPMC products, and career growth opportunities
• Monitor key metrics such as client satisfaction scores, deposit growth, and loan origination using JPMC's analytics tools
• Collaborate with district leadership to implement strategic initiatives and adapt to evolving financial market trends
• Ensure the branch environment promotes diversity, equity, and inclusion in line with JPMC's corporate values

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record of leading teams to achieve sales and service goals in a branch environment
• Strong understanding of banking regulations, compliance standards, and risk management practices
• Excellent communication and interpersonal skills to build client relationships
• Ability to drive business growth through community engagement and client acquisition strategies
• Experience with digital banking tools and customer relationship management (CRM) systems

Preferred Qualifications

• MBA or advanced degree in finance
• Prior experience managing a high-volume branch in a diverse urban market like Queens
• Certification in financial planning or banking operations (e.g., CFP or equivalent)
• Bilingual proficiency in English and Spanish to serve the multicultural community in Northwest Queens
• Demonstrated success in implementing JPMC's client-centric initiatives

Required Skills

• Leadership and team motivation
• Client relationship management
• Sales and business development
• Financial product knowledge (e.g., loans, deposits, investments)
• Regulatory compliance and risk assessment
• Data analysis and performance metrics interpretation
• Conflict resolution and customer service excellence
• Strategic planning and goal setting
• Digital banking platform proficiency
• Community outreach and networking
• Coaching and employee development
• Multicultural sensitivity and inclusivity
• Problem-solving in high-pressure environments
• Proficiency in Microsoft Office and JPMC-specific software
• Adaptability to financial industry trends

Benefits

• Comprehensive medical, dental, and vision insurance plans with JPMC-subsidized premiums
• 401(k) retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick days, and parental leave
• Tuition reimbursement for professional development and advanced education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships and mental health support
• Flexible work arrangements and commuter benefits for New York City employees
• Access to JPMC's global mobility programs and career advancement opportunities

JP Morgan Chase is an equal opportunity employer.