Branch Manager - Ocoee - Ocoee, FL

Location: Ocoee, FL, United States

Job Family: Branch Managers

About the Role

As a Branch Manager at JPMorgan Chase in Ocoee, FL, you will play a pivotal role in delivering exceptional client experiences while leading a dynamic team in one of our premier retail banking branches. Embodying our core values of hospitality and care, you will oversee all aspects of branch operations, from driving sales of innovative financial products like checking accounts, mortgages, and investment services to ensuring seamless customer service that builds lasting relationships. In this community-focused location in Ocoee, you will champion JPMorgan Chase's commitment to financial inclusion, helping diverse clients achieve their goals through personalized advice and access to our world-class digital tools. Your leadership will inspire a high-performing team, fostering a culture of collaboration, growth, and accountability in a fast-paced financial services environment. Key to success in this role is your ability to balance operational excellence with strategic growth. You will monitor key performance indicators, such as client acquisition rates and satisfaction scores, while navigating complex regulatory landscapes including Dodd-Frank compliance and cybersecurity protocols specific to banking. Collaborating with district and regional leaders, you will align local initiatives with JPMorgan Chase's global vision, including sustainable finance efforts and community reinvestment programs tailored to the Ocoee area. By mentoring associates and implementing training on products like Chase Sapphire banking and wealth management solutions, you will drive branch profitability and employee engagement, contributing to our reputation as a trusted financial partner. JPMorgan Chase offers unparalleled opportunities for professional advancement in the financial services industry, with robust support for leadership development and innovation. In Ocoee, you will engage with a vibrant local economy, leveraging your expertise to support small businesses and families through tailored lending and advisory services. If you are passionate about creating meaningful client impacts and leading with integrity, this Branch Manager position provides the platform to excel within one of the world's leading financial institutions, backed by comprehensive resources and a collaborative culture.

Key Responsibilities

• Lead and motivate a team of branch associates to deliver outstanding client experiences and achieve performance goals
• Oversee daily branch operations, including sales of deposit, loan, and investment products
• Ensure compliance with all federal and state banking regulations, including anti-money laundering (AML) and know-your-customer (KYC) protocols
• Build and maintain strong relationships with local businesses and community organizations in Ocoee to drive new client acquisition
• Monitor branch performance metrics, such as customer satisfaction scores and referral rates, and implement improvement strategies
• Conduct regular coaching sessions and performance reviews for team members to foster professional development
• Collaborate with district leadership to align branch activities with JPMorgan Chase's broader strategic initiatives
• Manage risk and security protocols to protect client assets and maintain a safe branch environment
• Promote JPMorgan Chase's digital banking tools and educate clients on personalized financial solutions

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record in leading teams and achieving sales and service targets in a branch environment
• Strong understanding of banking regulations, compliance standards, and risk management practices
• Valid driver's license and ability to travel within the local area as needed
• Series 6 and 63 licenses or willingness to obtain them within 90 days of hire

Preferred Qualifications

• MBA or advanced degree in finance
• Experience in community banking or customer-facing roles at a major financial institution
• Bilingual proficiency in English and Spanish, given the diverse community in Ocoee, FL
• Previous leadership experience in a JPMorgan Chase branch or similar high-volume retail setting

Required Skills

• Leadership and team management
• Customer relationship building
• Sales and negotiation techniques
• Financial product knowledge (loans, deposits, investments)
• Regulatory compliance and risk assessment
• Data analysis and performance metrics interpretation
• Communication and presentation skills
• Problem-solving and conflict resolution
• Digital banking platform proficiency
• Community engagement and networking
• Coaching and employee development
• Time management and organizational skills
• Adaptability to fast-paced environments
• Attention to detail in transaction processing
• Bilingual communication (English/Spanish preferred)

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 5% of eligible compensation
• Generous paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement program for professional development and advanced education
• Employee stock purchase plan and performance-based annual bonuses
• Wellness programs including gym memberships, mental health support, and financial wellness coaching
• Flexible work arrangements and opportunities for career advancement within JPMorgan Chase
• Discounts on banking products, travel, and entertainment through the company's perks program

JP Morgan Chase is an equal opportunity employer.