Branch Manager - Portland East Market - Portland, OR

Location: Portland, OR, United States

Job Family: Branch Managers

About the Role

As a Branch Manager in JP Morgan Chase's Portland East Market, you will play a pivotal role in delivering exceptional client and employee experiences, embodying our commitment to hospitality and care. Located in the vibrant city of Portland, OR, this position involves leading a dynamic team in a high-potential retail banking environment. You will oversee branch operations, drive sales of core financial products including checking and savings accounts, mortgages, and investment services, while ensuring every interaction reflects JP Morgan Chase's renowned standards of personalized service and trust. Your leadership will focus on fostering an inclusive culture that empowers associates to exceed client expectations and contribute to the firm's mission of enabling economic opportunity for all. In this role, you will be responsible for achieving key performance indicators such as deposit growth, loan origination, and customer satisfaction scores, all while navigating the unique economic landscape of Portland's East Market. This includes building partnerships with local businesses, non-profits, and community leaders to position JP Morgan Chase as a trusted financial partner. You will mentor and develop a diverse team, providing guidance on everything from compliance with federal banking regulations to leveraging digital tools for enhanced client engagement. Success in this position requires a blend of strategic vision and hands-on management to balance operational efficiency with innovative service delivery in a competitive market. JP Morgan Chase offers a supportive environment for professional growth, with opportunities to advance within one of the world's leading financial institutions. As Branch Manager, you will have access to robust training programs, leadership development resources, and a collaborative network across our global operations. If you are passionate about financial services, community impact, and creating meaningful client relationships, this role provides the platform to make a lasting difference in Portland while advancing your career at JP Morgan Chase.

Key Responsibilities

• Lead a team of branch associates to deliver exceptional client experiences, fostering a culture of hospitality and care aligned with JP Morgan Chase's values
• Drive branch performance by achieving sales targets for deposit, loan, and investment products while ensuring compliance with all regulatory requirements
• Manage daily branch operations, including staffing, scheduling, and facility maintenance to support seamless service delivery
• Build and maintain strong relationships with local businesses and community organizations in the Portland East Market to expand JP Morgan Chase's presence
• Coach and develop team members through training, performance reviews, and career development initiatives to promote retention and growth
• Identify opportunities for client needs assessment and recommend tailored financial solutions, such as mortgages, wealth management, and small business services
• Monitor branch metrics, including customer satisfaction scores and operational efficiency, and implement strategies for continuous improvement
• Ensure adherence to JP Morgan Chase's risk management policies and conduct regular audits to mitigate potential issues
• Collaborate with market leaders to align branch strategies with broader regional goals and contribute to market-wide initiatives

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field, or equivalent work experience
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record of leading teams to achieve sales and service goals in a branch environment
• Strong understanding of banking regulations, compliance standards, and risk management practices
• Experience in customer relationship management and delivering high-quality client service
• Ability to drive business growth through community engagement and networking
• Valid driver's license and willingness to travel within the Portland East Market area

Preferred Qualifications

• Advanced degree or certification in finance, such as CFA or CFP
• Experience managing a high-volume branch in a competitive urban market like Portland
• Background in digital banking tools and fintech integration
• Demonstrated success in mentoring and developing diverse teams
• Knowledge of local Portland economic trends and community financial needs

Required Skills

• Leadership and team management
• Customer service excellence
• Sales and business development
• Financial product knowledge (loans, deposits, investments)
• Regulatory compliance and risk assessment
• Strategic planning and execution
• Communication and interpersonal skills
• Problem-solving and decision-making
• Data analysis and performance metrics
• Community engagement and networking
• Digital banking proficiency (e.g., online platforms, mobile apps)
• Coaching and employee development
• Time management and organizational skills
• Adaptability to fast-paced environments
• Ethical judgment and integrity

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 6% of eligible compensation
• Generous paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement program for professional development and advanced education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships, mental health support, and financial wellness resources
• Flexible work arrangements and hybrid options where applicable
• Access to JP Morgan Chase's global employee assistance program for personal and professional support

JP Morgan Chase is an equal opportunity employer.