Branch Manager - Riverhead, NY

Location: Riverhead, NY, United States

Job Family: Branch Managers

About the Role

As a Branch Manager at JPMorgan Chase in Riverhead, NY, you will play a pivotal role in delivering exceptional client experiences while leading a high-performing team in one of the nation's leading financial institutions. Embodying our core values of hospitality and care, you will oversee all aspects of branch operations, from fostering deep client relationships to driving sales of innovative banking solutions like Chase checking accounts, mortgages, and wealth management services. In this dynamic role, you will ensure the branch serves as a trusted community hub, supporting the diverse needs of Riverhead residents and local businesses with personalized financial advice and seamless service. Your leadership will be key to motivating a team of associates, providing ongoing coaching to enhance their skills in client engagement and product knowledge. You will monitor key performance indicators, such as client satisfaction (CSAT) scores and net promoter scores (NPS), while navigating the complexities of regulatory compliance in the financial services industry. Collaborating with regional partners, you will identify growth opportunities, such as expanding small business lending or digital banking adoption, to contribute to JPMorgan Chase's mission of empowering clients to achieve their financial goals. This position offers a rewarding opportunity to make a tangible impact in the Riverhead community, where you'll leverage JPMorgan Chase's global resources to build lasting client loyalty. With a focus on inclusive leadership and innovation, you will create an environment where employees thrive and clients feel valued, all while advancing your career in a supportive, forward-thinking organization committed to excellence in financial services.

Key Responsibilities

• Lead a team of branch associates to deliver exceptional client experiences and achieve branch performance targets
• Oversee daily branch operations, including sales of banking products like checking, savings, loans, and investment services
• Ensure compliance with JPMorgan Chase policies, federal banking regulations, and anti-money laundering standards
• Coach and develop employees through training, performance reviews, and career growth opportunities
• Build and maintain relationships with local businesses and community organizations in Riverhead, NY
• Monitor branch metrics such as customer satisfaction scores, deposit growth, and loan origination volumes
• Identify opportunities for business expansion and implement strategies to grow client assets under management
• Handle escalated client issues with empathy and resolve them in alignment with JPMorgan's hospitality standards
• Collaborate with regional leadership to align branch initiatives with broader JPMorgan Chase goals

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record of leading teams to achieve sales and service goals in a branch environment
• Strong understanding of banking regulations, compliance standards, and risk management practices
• Valid driver's license and ability to travel within the Riverhead, NY area as needed
• Experience in customer relationship management within the financial services sector

Preferred Qualifications

• Advanced degree or certification in finance, such as CFA or CFP
• Prior experience managing a JPMorgan Chase branch or similar high-volume retail banking operation
• Bilingual proficiency in English and Spanish to serve diverse communities in Riverhead, NY
• Demonstrated success in community engagement and local business development

Required Skills

• Leadership and team motivation
• Customer service excellence
• Financial product knowledge (e.g., deposits, loans, investments)
• Sales and relationship-building
• Regulatory compliance and risk assessment
• Problem-solving and conflict resolution
• Data analysis for performance metrics
• Communication (verbal and written)
• Time management and organizational skills
• Adaptability to dynamic banking environment
• Proficiency in banking software and CRM tools
• Community engagement and networking
• Coaching and employee development
• Strategic planning for branch growth
• Empathy and hospitality mindset

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and certifications
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships and mental health support
• Parental leave and family care benefits
• Access to JPMorgan Chase's global mobility and career advancement opportunities

JP Morgan Chase is an equal opportunity employer.