Branch Manager - Rochester, NY

Location: Pittsford, NY, United States

Job Family: Branch Managers

About the Role

As a Branch Manager at JP Morgan Chase in Pittsford, NY, you will play a pivotal role in delivering exceptional client experiences while leading a high-performing team in the heart of the Rochester community. Embodying our core values of hospitality and care, you will oversee branch operations, drive sales of innovative financial products, and ensure seamless service that builds lasting client loyalty. This position demands a passion for financial services and a commitment to fostering an inclusive environment where both clients and employees thrive. You will collaborate with regional leaders to execute strategies that align with JP Morgan Chase's mission to be the most respected financial institution in the world. Your key responsibilities include motivating your team to exceed targets in areas such as deposit growth, loan origination, and wealth management referrals, all while maintaining strict adherence to banking regulations. In this client-centric role, you will engage directly with the community through events and outreach, leveraging your expertise to provide tailored financial advice that empowers clients to achieve their goals. At JP Morgan Chase, we prioritize innovation, offering access to cutting-edge digital tools and comprehensive training to support your success in a competitive landscape. Joining our team means becoming part of a global leader in financial services, with opportunities for career advancement and personal growth. We value diversity and inclusion, creating a supportive workplace where your contributions make a meaningful impact. If you are a dynamic leader ready to elevate the banking experience in Pittsford, NY, this role offers the chance to lead with purpose and excellence at JP Morgan Chase.

Key Responsibilities

• Lead a team of branch associates to deliver outstanding client experiences and achieve branch performance targets
• Oversee daily branch operations, including sales of banking products like checking accounts, loans, and investment services
• Foster a culture of hospitality and care, ensuring every client interaction reflects JP Morgan Chase's commitment to excellence
• Drive business growth through community engagement and client relationship building in the Rochester, NY area
• Ensure compliance with all federal and state banking regulations, including anti-money laundering protocols
• Coach and develop team members to enhance their skills in financial advising and customer service
• Monitor key performance indicators such as client satisfaction scores and deposit growth
• Collaborate with regional leadership to implement strategic initiatives for branch success
• Manage risk and resolve escalated client issues promptly and professionally
• Promote digital banking tools to enhance client convenience and adoption

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record of leading teams to achieve sales and service goals
• Strong understanding of banking regulations and compliance requirements
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, client-focused environment
• Valid driver's license and willingness to travel within the Rochester area

Preferred Qualifications

• MBA or advanced degree in finance
• Experience in branch operations at a major financial institution
• Certification in financial planning or banking (e.g., CFP or equivalent)
• Bilingual proficiency in English and Spanish
• Previous leadership role in community banking initiatives

Required Skills

• Leadership and team management
• Client relationship building
• Sales and negotiation techniques
• Financial product knowledge (e.g., loans, deposits, investments)
• Regulatory compliance and risk management
• Customer service excellence
• Problem-solving and decision-making
• Communication (verbal and written)
• Data analysis for performance metrics
• Coaching and mentoring
• Time management in a dynamic environment
• Digital literacy for banking platforms
• Community engagement and networking
• Conflict resolution
• Strategic planning

Benefits

• Competitive base salary with performance-based incentives
• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Professional development opportunities through JP Morgan Chase's learning programs
• Employee stock purchase plan and financial wellness resources
• Parental leave and family support benefits
• Access to on-site fitness centers and wellness programs at select locations

JP Morgan Chase is an equal opportunity employer.