Branch Manager - South Boston Area

Location: South Boston, MA, United States

Job Family: Branch Managers

About the Role

As a Branch Manager in the South Boston Area at JP Morgan Chase, you will play a pivotal role in delivering exceptional client experiences while leading a dynamic team in one of our premier retail banking branches. Embodying our commitment to hospitality and care, you will oversee daily operations, drive sales of consumer and small business banking products, and ensure seamless service that builds lasting relationships with diverse community members. In this leadership position, you will champion JP Morgan Chase's values of integrity, innovation, and inclusion, fostering a welcoming environment that supports both client needs and employee growth in the vibrant South Boston neighborhood. Your responsibilities will include motivating a team of associates to exceed performance goals, from deposit growth and loan originations to digital adoption initiatives. You will navigate the complexities of the financial services industry by maintaining strict adherence to regulatory standards, mitigating risks, and leveraging data-driven insights to optimize branch efficiency. Collaborating with regional leaders, you will implement tailored strategies that address local market dynamics, such as supporting small businesses and promoting financial literacy programs unique to South Boston's evolving community landscape. At JP Morgan Chase, we invest in your success through robust training, career advancement opportunities, and a supportive culture that recognizes your contributions. This role offers the chance to make a meaningful impact in a globally respected institution, where your expertise in financial services can help clients achieve their goals while advancing your own professional journey in a rewarding, high-energy setting.

Key Responsibilities

• Lead a team of branch associates to deliver outstanding client experiences and achieve branch performance targets
• Drive consumer and business banking sales through proactive client engagement and relationship building
• Ensure compliance with all federal and state banking regulations, including anti-money laundering protocols
• Foster a culture of hospitality, care, and inclusion within the branch, aligning with JP Morgan Chase's core values
• Monitor and analyze branch metrics to identify opportunities for growth and operational improvements
• Collaborate with district leadership to implement strategic initiatives and community outreach programs in South Boston
• Manage risk and resolve escalated client issues to maintain high satisfaction levels
• Coach and develop team members through training and performance management
• Oversee daily branch operations, including cash handling, security, and facility maintenance
• Promote digital banking tools to enhance client accessibility and convenience

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record of leading teams to achieve sales and service goals
• Strong understanding of banking regulations and compliance requirements
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, client-focused environment
• Valid driver's license and ability to travel within the South Boston area

Preferred Qualifications

• MBA or advanced degree in finance
• Experience in community banking or branch operations at a major financial institution
• Certification in financial planning or banking (e.g., CFP or equivalent)
• Bilingual proficiency in English and Spanish to serve diverse South Boston communities
• Previous leadership role in a high-volume retail branch

Required Skills

• Leadership and team management
• Client relationship building
• Sales and revenue generation
• Financial product knowledge (e.g., loans, deposits, investments)
• Regulatory compliance and risk management
• Problem-solving and decision-making
• Communication (verbal and written)
• Customer service excellence
• Data analysis and reporting
• Coaching and mentoring
• Time management and prioritization
• Adaptability to changing market conditions
• Proficiency in banking software and CRM systems
• Community engagement and networking
• Conflict resolution

Benefits

• Competitive base salary with performance-based incentives and bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Professional development programs and tuition reimbursement for further education
• Employee stock purchase plan and financial wellness resources
• Access to on-site fitness centers and wellness programs
• Parental leave and family support benefits

JP Morgan Chase is an equal opportunity employer.