Branch Manager - South Central Market - Bend, OR

Location: Bend, OR, United States

Job Family: Branch Managers

About the Role

As a Branch Manager in the South Central Market for JPMorgan Chase in Bend, OR, you will play a pivotal role in delivering exceptional client experiences while leading a dynamic team in one of the most vibrant communities in the Pacific Northwest. Embodying our commitment to hospitality and care, you will oversee all aspects of branch operations, from fostering meaningful client relationships to driving sustainable business growth. In this leadership position, you will inspire your team to exceed sales targets, promote innovative financial solutions like personal banking, mortgages, and investment services, and ensure adherence to the highest standards of compliance and risk management. Your ability to create an inclusive environment where both clients and employees feel valued will be central to building trust and loyalty in the local market. Reporting to the Market Director, you will collaborate closely with regional teams to implement JPMorgan Chase's strategic initiatives tailored to the unique needs of Bend's growing economy, including support for outdoor enthusiasts, small businesses, and families. Key to success in this role is your expertise in retail banking operations, where you'll analyze performance data, coach associates on best practices, and resolve complex client inquiries with empathy and efficiency. By leveraging JPMorgan Chase's world-class resources, including advanced digital tools and training programs, you will empower your team to provide seamless, personalized service that sets us apart in the competitive financial services landscape. This position offers a rewarding opportunity to contribute to JPMorgan Chase's legacy of excellence while making a tangible impact in the Bend community. We seek a passionate leader who thrives in a fast-paced environment, values diversity and inclusion, and is committed to our mission of enabling economic opportunity. Join us to advance your career in a supportive culture that prioritizes professional growth, work-life balance, and comprehensive benefits.

Key Responsibilities

• Lead and motivate a team of branch associates to deliver outstanding client experiences and achieve performance targets
• Oversee daily branch operations, ensuring compliance with JPMorgan Chase policies and federal banking regulations
• Drive business growth by identifying opportunities for new client acquisition and deepening existing relationships
• Foster a culture of hospitality, care, and inclusion, aligning with JPMorgan Chase's core values
• Manage risk and resolve escalated client issues to maintain high satisfaction levels
• Conduct coaching and development sessions for team members to enhance skills in financial products and services
• Collaborate with market leaders to execute strategic initiatives in the South Central Market
• Monitor branch performance metrics, including sales, service quality, and operational efficiency
• Represent JPMorgan Chase in local community events to build brand presence in Bend, OR

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field, or equivalent work experience
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record of leading teams to achieve sales and service goals in a branch environment
• Strong understanding of banking regulations, compliance standards, and risk management practices
• Valid driver's license and ability to travel within the South Central Market as needed
• Experience in customer relationship management and sales leadership within the financial services industry

Preferred Qualifications

• Advanced degree or certification in finance, such as CFA or CFP
• Previous experience managing a JPMorgan Chase branch or similar high-volume retail banking operation
• Demonstrated success in community engagement and local market development in Oregon
• Bilingual proficiency in Spanish or another language spoken in the Bend community

Required Skills

• Leadership and team management
• Customer service excellence
• Sales and relationship building
• Financial product knowledge (e.g., loans, investments, deposits)
• Regulatory compliance and risk assessment
• Operational efficiency and process improvement
• Communication and presentation skills
• Problem-solving and conflict resolution
• Data analysis and performance metrics tracking
• Community engagement and networking
• Coaching and employee development
• Digital banking tools proficiency
• Adaptability to market changes
• Strategic planning and execution
• Hospitality and client-centric mindset

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 6% of eligible compensation
• Generous paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement program for professional development and advanced education
• Employee stock purchase plan and access to financial wellness resources
• Performance-based annual bonuses and long-term incentive opportunities
• On-site fitness facilities or wellness programs at select locations
• Discounted banking services and mortgage assistance for employees

JP Morgan Chase is an equal opportunity employer.