Branch Manager - South East Mass

Location: Dedham, MA, United States

Job Family: Branch Managers

About the Role

As a Branch Manager at JPMorgan Chase in Dedham, MA, you will play a pivotal role in delivering exceptional client experiences while leading a dynamic team in the South East Mass region. Embodying our commitment to hospitality and care, you will oversee all aspects of branch operations, from fostering meaningful client relationships to driving sustainable business growth. In this leadership position, you will inspire your team to exceed sales targets for products like checking accounts, mortgages, and wealth management services, all while ensuring adherence to the highest standards of compliance and risk management in the financial services industry. Your ability to create a welcoming environment will be key to building trust and loyalty among diverse clients in this vibrant community. Key to success in this role is your expertise in retail banking operations and your passion for people leadership. You will collaborate with regional partners to implement innovative strategies that enhance client satisfaction and branch performance, leveraging JPMorgan Chase's cutting-edge digital tools to streamline services. From resolving complex client inquiries to mentoring associates on best practices, you will cultivate a culture of inclusion and excellence that aligns with our global brand. This position offers the opportunity to make a tangible impact on local families and businesses, contributing to JPMorgan Chase's mission of enabling economic opportunity through responsible banking. JPMorgan Chase values leaders who are proactive, resilient, and deeply committed to community service. As Branch Manager, you will represent our firm in local events, forging partnerships that strengthen our presence in South East Massachusetts. With access to robust professional development resources, you will grow alongside a world-class organization known for innovation in finance. If you thrive in a client-centric environment and are ready to lead with integrity, this role at our Dedham branch is an ideal fit to advance your career in financial services.

Key Responsibilities

• Lead and motivate a team of branch associates to deliver outstanding client experiences and achieve performance targets
• Oversee daily branch operations, ensuring compliance with JPMorgan Chase policies and federal banking regulations
• Build and maintain strong relationships with clients in the Dedham and South East Mass area to promote banking products and services
• Drive branch revenue growth through proactive sales strategies, including deposit growth, loan origination, and investment referrals
• Foster a culture of hospitality, care, and inclusion, embodying JPMorgan Chase's core values
• Monitor and analyze branch performance metrics, implementing strategies to improve efficiency and customer satisfaction
• Collaborate with regional leadership to execute community outreach initiatives and support local economic development
• Manage risk and resolve escalated client issues, ensuring a secure and trustworthy banking environment
• Conduct team training on product knowledge, sales techniques, and compliance to enhance service quality
• Represent JPMorgan Chase in local events and partnerships to strengthen brand presence in the community

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record of leading teams to achieve sales and service goals in a branch environment
• Strong understanding of banking regulations, compliance standards, and risk management practices
• Valid driver's license and ability to travel within the South East Mass region as needed
• Experience in customer relationship management within the financial services sector
• Demonstrated ability to drive business growth through community engagement and client acquisition

Preferred Qualifications

• Advanced degree or certification such as CFA, CFP, or equivalent
• Prior experience managing a JPMorgan Chase branch or similar high-volume financial institution
• Knowledge of local market dynamics in South East Massachusetts
• Bilingual proficiency in English and Spanish or Portuguese to serve diverse client bases
• Experience with digital banking tools and fintech integrations

Required Skills

• Leadership and team management
• Customer service excellence
• Sales and business development
• Financial product knowledge (loans, deposits, investments)
• Regulatory compliance and risk assessment
• Problem-solving and conflict resolution
• Communication (verbal and written)
• Data analysis and performance metrics
• Community engagement and networking
• Digital banking proficiency (online platforms, mobile apps)
• Strategic planning and execution
• Emotional intelligence and empathy
• Multitasking in a fast-paced environment
• Coaching and mentoring
• Adaptability to market changes

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 6% of eligible compensation
• Generous paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement program for professional development and advanced education
• Employee stock purchase plan and performance-based annual bonuses
• Wellness programs including gym memberships, mental health support, and financial counseling
• Flexible work arrangements and hybrid options where applicable
• Access to exclusive employee discounts on travel, entertainment, and JPMorgan Chase financial products

JP Morgan Chase is an equal opportunity employer.