Branch Manager - South Philadelphia Branch - Philadelphia, PA

Location: Philadelphia, PA, United States

Job Family: Branch Managers

About the Role

As the Branch Manager for the South Philadelphia Branch of JPMorgan Chase in Philadelphia, PA, you will lead a dynamic team dedicated to providing exceptional financial services to a diverse urban community. Embodying our core values of hospitality and care, you will oversee all aspects of branch operations, ensuring seamless client experiences while driving sustainable business growth. This role is pivotal in fostering long-term client relationships, promoting innovative banking solutions, and contributing to JPMorgan Chase's mission as a leading global financial institution. You will navigate the unique needs of South Philadelphia's vibrant neighborhoods, leveraging local insights to tailor services that empower clients' financial journeys. Your primary focus will be on achieving key performance objectives, including sales targets for Chase checking, savings, credit, and investment products, while maintaining the highest standards of compliance and risk management. You will inspire and develop a high-performing team, conducting regular training on ethical sales practices, digital tools, and customer-centric approaches. By collaborating with regional partners and engaging with community stakeholders, you will identify growth opportunities, such as small business lending or financial education programs, to strengthen JPMorgan Chase's presence in Philadelphia. This position demands a proactive leader who thrives in a fast-paced retail environment and is committed to upholding our reputation for integrity and innovation. JPMorgan Chase offers a supportive culture where your contributions are valued, with opportunities for career advancement across our extensive network of branches and corporate roles. Join us to make a meaningful impact on clients' lives while advancing your professional goals in the financial services industry. We are seeking a passionate individual ready to lead with empathy and drive results in one of America's most dynamic cities.

Key Responsibilities

• Lead the South Philadelphia Branch team to deliver outstanding client experiences, fostering loyalty and satisfaction in line with JPMorgan Chase's hospitality standards
• Drive branch performance by achieving sales goals for deposit, loan, and investment products while ensuring ethical practices
• Oversee daily operations, including staff scheduling, compliance adherence, and risk mitigation in a fast-paced retail banking environment
• Build and maintain strong relationships with local businesses and community organizations in South Philadelphia to expand market presence
• Coach and develop branch associates, promoting a culture of inclusion, diversity, and professional growth
• Monitor key performance indicators (KPIs) such as client acquisition, retention, and referral rates, implementing strategies for continuous improvement
• Ensure all branch activities comply with federal and state banking regulations, including anti-money laundering (AML) and know-your-customer (KYC) protocols
• Collaborate with regional leadership to align branch initiatives with JPMorgan Chase's broader financial services goals
• Identify opportunities for cross-selling Chase products like mortgages, credit cards, and wealth management services
• Respond to client inquiries and resolve escalated issues promptly to uphold the firm's reputation for care and reliability

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record in leading teams and achieving sales and service targets in a branch environment
• Strong understanding of banking regulations, compliance standards, and risk management practices
• Excellent communication and interpersonal skills to build client relationships
• Ability to drive business growth through community engagement and networking in the Philadelphia area
• Certification in financial services such as Series 6 or 7 licenses (or willingness to obtain)

Preferred Qualifications

• MBA or advanced degree in finance
• Experience managing a high-volume branch in an urban market like Philadelphia
• Bilingual proficiency in English and Spanish to serve diverse South Philadelphia communities
• Previous leadership role in a major financial institution with a focus on customer-centric initiatives
• Knowledge of digital banking tools and fintech integrations

Required Skills

• Leadership and team management
• Client relationship building
• Sales and business development
• Financial product knowledge (deposits, loans, investments)
• Regulatory compliance and risk assessment
• Strategic planning and execution
• Customer service excellence
• Data analysis and performance metrics
• Conflict resolution and problem-solving
• Community engagement and networking
• Digital banking proficiency
• Coaching and mentoring
• Multitasking in a high-pressure environment
• Adaptability to market changes
• Inclusive leadership promoting diversity

Benefits

• Competitive base salary with performance-based incentives and bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching contributions
• Paid time off, including vacation, sick days, and parental leave
• Professional development programs, including tuition reimbursement for relevant certifications
• Employee stock purchase plan and access to financial wellness resources
• Wellness programs with gym memberships and mental health support
• Flexible work arrangements and commuter benefits for Philadelphia-based employees

JP Morgan Chase is an equal opportunity employer.