Branch Manager - Sterling Clock Tower - Sterling, VA

Location: Sterling, VA, United States

Job Family: Branch Managers

About the Role

As a Branch Manager at the Sterling Clock Tower location in Sterling, VA, you will play a pivotal role in delivering exceptional client experiences while leading a dynamic team at JPMorgan Chase, one of the world's leading financial institutions. Embodying our commitment to hospitality and care, you will oversee all aspects of branch operations, driving sales of banking products such as checking accounts, mortgages, credit cards, and investment services. Your leadership will focus on creating an inclusive environment where employees thrive and clients feel valued, contributing to our mission of enabling economic opportunity for all. In this high-impact role, you will leverage your expertise in the financial services industry to grow the branch's portfolio and strengthen community ties in the vibrant Sterling area. Key to success in this position is your ability to inspire your team to exceed performance goals while maintaining the highest standards of compliance and risk management. You will coach associates on best practices for client interactions, utilize data-driven insights to identify growth opportunities, and collaborate with district partners to align with JPMorgan Chase's broader strategic initiatives. Whether resolving complex client needs or spearheading local financial education events, you will represent the Chase brand with integrity and professionalism. This role demands a blend of strategic vision and hands-on management to navigate the evolving landscape of retail banking, including digital tools and personalized advisory services. JPMorgan Chase offers a supportive culture with robust professional development opportunities, allowing you to advance your career in financial services. Join us at the Sterling Clock Tower branch to make a meaningful difference in clients' financial journeys while building a rewarding leadership path within a global powerhouse committed to innovation and client-centric solutions.

Key Responsibilities

• Lead a team of bankers and associates to deliver outstanding client experiences and achieve branch performance targets
• Oversee daily branch operations, including sales of deposit, lending, and investment products
• Foster a culture of hospitality, care, and inclusion aligned with JPMorgan Chase's core values
• Ensure compliance with all federal and state banking regulations, including anti-money laundering protocols
• Develop and execute strategies to grow client relationships and expand market share in the Sterling, VA community
• Coach and mentor staff to enhance their skills in client service, product knowledge, and sales techniques
• Monitor branch metrics, such as customer satisfaction scores and referral volumes, and implement improvement plans
• Collaborate with district leadership to align branch initiatives with broader JPMorgan Chase goals
• Represent the branch in local events and partnerships to strengthen community ties
• Manage risk and resolve escalated client issues to maintain trust and loyalty

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field, or equivalent work experience
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record in leading teams to achieve sales and service goals in a branch environment
• Strong understanding of banking regulations, compliance standards, and risk management practices
• Excellent communication and interpersonal skills with the ability to build client relationships
• Demonstrated ability to drive business growth through community engagement and networking
• Valid driver's license and ability to travel within the local area as needed

Preferred Qualifications

• Advanced degree or certification in finance, such as CFA or CFP
• Experience in managing a high-volume Chase branch or similar financial institution
• Bilingual proficiency in English and Spanish to serve diverse client bases in the Sterling area
• Previous involvement in local community leadership or financial literacy programs
• Familiarity with digital banking tools and fintech innovations

Required Skills

• Leadership and team management
• Client relationship building
• Sales and business development
• Financial product knowledge (deposits, loans, investments)
• Regulatory compliance and risk assessment
• Customer service excellence
• Strategic planning and execution
• Data analysis and performance metrics
• Conflict resolution and problem-solving
• Communication (verbal and written)
• Community engagement and networking
• Digital banking and technology proficiency
• Coaching and employee development
• Budgeting and financial forecasting
• Adaptability in a fast-paced environment

Benefits

• Comprehensive medical, dental, and vision insurance plans with multiple coverage options
• 401(k) retirement savings plan with company matching contributions up to 5% of eligible pay
• Generous paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement program for professional development and advanced education
• Employee stock purchase plan allowing discounted shares of JPMorgan Chase stock
• Wellness programs including gym memberships, mental health support, and financial counseling
• Performance-based bonuses and incentives tied to branch and individual achievements
• Flexible work arrangements and commuter benefits for the Sterling, VA location

JP Morgan Chase is an equal opportunity employer.