Branch Manager - Syracuse, NY

Location: Syracuse, NY, United States

Job Family: Branch Managers

About the Role

As a Branch Manager at JP Morgan Chase in Syracuse, NY, you will lead our dynamic team in delivering exceptional client experiences that embody our core values of hospitality and care. In this pivotal role within the financial services industry, you will oversee all aspects of branch operations, driving growth in retail banking products such as checking and savings accounts, mortgages, credit cards, and wealth management services. Your leadership will inspire a high-performing team to exceed sales targets while maintaining the highest standards of compliance and customer satisfaction in the vibrant Syracuse market. Key to success in this position is your ability to build lasting relationships with diverse clients, from local families to small businesses, while navigating the competitive landscape of upstate New York banking. You will collaborate with regional partners to implement innovative strategies that leverage JP Morgan Chase's cutting-edge digital tools and personalized advisory services. By fostering an inclusive environment, you ensure every team member feels empowered to provide tailored financial solutions that help clients achieve their goals, all while adhering to rigorous regulatory frameworks like those set by the FDIC and SEC. This role offers a rewarding opportunity to make a tangible impact in the community, with access to JP Morgan Chase's renowned professional development programs and career advancement pathways. If you are passionate about financial services and ready to lead with integrity and innovation, join us in Syracuse to shape the future of banking at one of the world's leading financial institutions.

Key Responsibilities

• Lead a team of bankers and associates to deliver outstanding client experiences in the Syracuse branch
• Drive branch performance by achieving sales targets for deposits, loans, and investment products
• Ensure compliance with JP Morgan Chase policies, federal regulations, and anti-money laundering standards
• Foster a culture of hospitality, care, and inclusion among employees and clients
• Identify opportunities for business development and community engagement in Syracuse
• Manage daily branch operations, including risk assessment and security protocols
• Coach and develop team members to enhance their financial advisory skills
• Monitor key performance indicators and implement strategies for continuous improvement
• Collaborate with regional leadership to align branch goals with Chase's broader objectives
• Handle escalated client issues to maintain high satisfaction levels

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record in leading teams to achieve sales and service goals
• Strong understanding of banking regulations and compliance standards
• Excellent communication and interpersonal skills
• Ability to drive business growth in a competitive market
• Experience in customer relationship management within the financial sector

Preferred Qualifications

• MBA or advanced degree in finance
• Prior experience as a branch manager or assistant manager at a major bank
• Knowledge of digital banking tools and fintech innovations
• Bilingual proficiency, particularly in Spanish for diverse Syracuse communities
• Certification in financial planning or risk management

Required Skills

• Leadership and team management
• Customer service excellence
• Sales and relationship building
• Financial product knowledge (loans, deposits, investments)
• Regulatory compliance and risk management
• Problem-solving and decision-making
• Communication (verbal and written)
• Data analysis and performance metrics
• Digital banking proficiency
• Conflict resolution
• Strategic planning
• Community outreach and networking
• Time management and organization
• Adaptability to changing market conditions
• Coaching and mentoring

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs with gym memberships and mental health support
• Parental leave and family benefits
• Access to JP Morgan Chase's global career mobility opportunities

JP Morgan Chase is an equal opportunity employer.