Branch Manager - Tampa Bay East - Tampa, FL

Location: Tampa, FL, United States

Job Family: Branch Managers

About the Role

As a Branch Manager at JP Morgan Chase's Tampa Bay East location in Tampa, FL, you will play a pivotal role in delivering exceptional client experiences while leading a dynamic team in one of the nation's leading financial services firms. Embodying our core values of hospitality and care, you will oversee branch operations, foster a culture of inclusion and high performance, and drive sustainable growth in deposits, loans, and investment services. This position requires a passion for building lasting client relationships in the vibrant Tampa Bay community, leveraging JP Morgan Chase's global resources to provide tailored financial solutions that empower individuals and businesses alike. Your leadership will focus on coaching associates to exceed service standards, implementing innovative strategies to enhance client engagement, and ensuring adherence to all banking regulations and internal policies. You will collaborate with regional partners to align local initiatives with JP Morgan Chase's broader mission of advancing financial well-being, while actively participating in community events to strengthen our brand presence in Tampa. Success in this role demands a blend of operational expertise and inspirational guidance, turning everyday banking interactions into meaningful opportunities for client success. Joining JP Morgan Chase means becoming part of a world-class organization committed to innovation, diversity, and employee growth. In this Branch Manager role, you will have access to robust professional development resources, competitive compensation, and the chance to contribute to a team that sets the standard for excellence in financial services. If you are ready to lead with purpose and make a tangible impact in the Tampa Bay East area, this opportunity at JP Morgan Chase awaits.

Key Responsibilities

• Lead a team of branch associates to deliver outstanding client experiences and achieve performance targets
• Oversee daily branch operations, ensuring compliance with JP Morgan Chase policies and federal regulations
• Build and maintain strong relationships with local businesses and community organizations in Tampa Bay East
• Drive sales of banking products including checking, savings, loans, and investment services
• Coach and develop team members through training, performance reviews, and career development plans
• Monitor branch metrics such as customer satisfaction scores, deposit growth, and loan origination
• Implement hospitality-focused initiatives to embody JP Morgan Chase's commitment to care and inclusion
• Collaborate with regional leadership to align branch strategies with broader company goals
• Manage risk and resolve escalated client issues to ensure a secure and positive environment
• Promote digital banking tools to enhance client convenience and operational efficiency

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record of leading teams to achieve sales and service goals
• Strong understanding of banking regulations and compliance standards
• Experience in customer relationship management within a branch environment
• Ability to drive business growth through community engagement and client acquisition
• Valid driver's license and willingness to travel within the Tampa Bay East area

Preferred Qualifications

• MBA or advanced degree in finance
• Previous experience as a branch manager or assistant manager at a major financial institution
• Certification in financial planning or banking operations (e.g., CFP or ABA credentials)
• Bilingual proficiency in English and Spanish to serve diverse Tampa communities
• Demonstrated success in digital banking initiatives and technology adoption

Required Skills

• Leadership and team motivation
• Customer service excellence
• Sales and relationship building
• Financial product knowledge
• Regulatory compliance awareness
• Risk management
• Strategic planning
• Communication (verbal and written)
• Problem-solving and decision-making
• Digital banking proficiency
• Community engagement
• Performance metrics analysis
• Coaching and mentoring
• Multitasking in a fast-paced environment
• Adaptability to industry changes

Benefits

• Competitive base salary with performance-based incentives and bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching contributions
• Paid time off, including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement for further education
• Employee stock purchase plan and access to financial wellness resources
• Wellness programs including gym memberships and mental health support
• Flexible work arrangements and commuter benefits for Tampa-based employees

JP Morgan Chase is an equal opportunity employer.