Branch Manager - Tottenville - Staten Island, NY

Location: Staten Island, NY, United States

Job Family: Branch Managers

About the Role

As a Branch Manager at J.P. Morgan Chase's Tottenville location in Staten Island, NY, you will play a pivotal role in delivering exceptional client experiences while leading a dynamic team in a vibrant community setting. Embodying our core values of hospitality and care, you will oversee all aspects of branch operations, ensuring seamless service for retail banking clients seeking everything from everyday deposits to complex investment advice. In this leadership position, you will drive business growth by fostering strong relationships with local residents and businesses, leveraging J.P. Morgan Chase's extensive suite of financial products to meet diverse needs in the Staten Island market. Your responsibilities will include motivating and developing a team of associates to exceed performance targets, while maintaining the highest standards of compliance and risk management in line with federal regulations. You will analyze branch data to identify opportunities for improvement, implement innovative strategies to enhance client satisfaction, and collaborate with district leaders to align with J.P. Morgan Chase's broader goals of innovation and inclusion. This role demands a proactive approach to community involvement, such as partnering with Tottenville organizations to promote financial literacy and accessibility to Chase's world-class banking solutions. At J.P. Morgan Chase, we invest in your success through robust training, career advancement opportunities, and a supportive culture that values work-life balance. Join a global leader in financial services where your expertise can make a tangible impact on clients' financial well-being and contribute to our mission of powering the progress in the communities we serve. If you are passionate about leadership in banking and ready to elevate the client experience in Staten Island, this position offers a rewarding path to professional growth.

Key Responsibilities

• Lead a team of branch associates to deliver exceptional client experiences aligned with J.P. Morgan Chase's hospitality standards
• Drive branch performance by achieving sales targets for deposits, loans, and investment products
• Ensure compliance with all federal and state banking regulations, including anti-money laundering protocols
• Foster a positive work environment that promotes employee development and retention
• Build and maintain relationships with local businesses and community organizations in Tottenville
• Analyze branch metrics and implement strategies to improve client satisfaction scores
• Oversee daily branch operations, including cash management and security procedures
• Collaborate with district leadership to execute J.P. Morgan Chase's strategic initiatives
• Mentor team members on ethical sales practices and client-centric service
• Identify opportunities for cross-selling Chase financial solutions to enhance client portfolios

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record of leading teams to achieve sales and service goals in a branch environment
• Strong understanding of banking regulations and compliance requirements
• Excellent communication and interpersonal skills for client interactions
• Ability to drive business growth through community engagement and networking
• Proficiency in financial products including deposits, loans, and investment services

Preferred Qualifications

• MBA or advanced degree in finance
• Experience in high-growth or underserved market branches
• Certification in financial planning or banking (e.g., CFP or equivalent)
• Bilingual skills, particularly Spanish, to serve diverse Staten Island communities
• Prior leadership in J.P. Morgan Chase or similar large financial institution

Required Skills

• Leadership and team management
• Client relationship building
• Sales and business development
• Financial product knowledge (loans, deposits, investments)
• Regulatory compliance and risk management
• Data analysis and performance metrics
• Conflict resolution and problem-solving
• Communication (verbal and written)
• Community engagement and networking
• Customer service excellence
• Strategic planning and execution
• Proficiency in banking software and CRM systems
• Time management and multitasking
• Ethical decision-making
• Adaptability to dynamic market conditions

Benefits

• Competitive base salary with performance-based incentives and bonuses
• Comprehensive medical, dental, and vision insurance coverage
• 401(k) retirement savings plan with generous company matching contributions
• Paid time off, including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement for advanced education
• Employee stock purchase plan and access to J.P. Morgan Chase wellness resources
• Flexible work arrangements and hybrid support where applicable
• Discounts on Chase financial products and services for employees

JP Morgan Chase is an equal opportunity employer.