Branch Manager - Upper Manhattan - New York, NY

Location: New York, NY, United States

Job Family: Branch Managers

About the Role

As a Branch Manager at JP Morgan Chase in Upper Manhattan, New York, NY, you will play a pivotal role in delivering exceptional client experiences while leading a dynamic team in one of the most vibrant financial hubs in the world. Embodying our core values of hospitality and care, you will oversee all aspects of branch operations, from fostering meaningful client relationships to driving sales of innovative banking solutions like Chase checking accounts, mortgages, and investment services. In this leadership position, you will inspire your team to exceed performance goals, ensure adherence to strict regulatory standards, and contribute to the community by supporting local Upper Manhattan initiatives that align with JP Morgan Chase's commitment to inclusive growth and economic empowerment. Your day-to-day responsibilities will include coaching associates to provide personalized financial advice, analyzing branch metrics to optimize efficiency, and collaborating with district partners to execute strategic initiatives. You will navigate the complexities of the financial services industry, mitigating risks such as fraud while promoting a secure and welcoming environment for diverse clients. By leveraging JP Morgan Chase's cutting-edge technology and resources, you will help clients achieve their financial aspirations, whether through wealth management consultations or small business lending tailored to the urban landscape of New York City. This role offers a rewarding opportunity to grow within a global leader in finance, where your leadership can make a tangible impact on clients' lives and the branch's success. Join us to lead with integrity, innovate with purpose, and build lasting legacies in the heart of Upper Manhattan.

Key Responsibilities

• Lead and motivate a team of branch associates to deliver outstanding client service and achieve sales targets
• Oversee daily branch operations, ensuring compliance with JP Morgan Chase policies and federal regulations
• Build and maintain relationships with local Upper Manhattan clients to promote banking products and services
• Analyze branch performance data to identify growth opportunities and implement improvement strategies
• Foster a culture of hospitality, care, and inclusion within the team and client interactions
• Manage risk and fraud prevention measures to safeguard client assets and branch integrity
• Collaborate with district leadership to align branch goals with broader JP Morgan Chase objectives
• Conduct client consultations to recommend personalized financial solutions like loans, investments, and accounts
• Train and develop staff on product knowledge and customer service best practices
• Monitor and report on key performance indicators, including client satisfaction scores

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record in leading teams and driving branch performance metrics
• Strong understanding of banking regulations and compliance standards
• Excellent communication and interpersonal skills for client interactions
• Ability to thrive in a fast-paced, customer-centric environment
• Valid driver's license and willingness to travel within Upper Manhattan

Preferred Qualifications

• MBA or advanced degree in finance
• Experience in multicultural or urban branch settings
• Certification in financial planning or banking operations
• Previous leadership role in a major financial institution
• Bilingual proficiency in English and Spanish

Required Skills

• Leadership and team management
• Customer relationship building
• Financial product knowledge (e.g., deposits, loans, investments)
• Regulatory compliance and risk assessment
• Sales and business development
• Data analysis and performance metrics
• Conflict resolution and problem-solving
• Communication (verbal and written)
• Time management and organizational skills
• Adaptability in dynamic environments
• Cultural sensitivity for diverse client bases
• Proficiency in banking software and CRM tools
• Strategic planning and goal setting
• Coaching and employee development
• Ethical decision-making

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs with gym memberships and mental health support
• Parental leave and family care benefits
• Access to JP Morgan Chase's global career mobility opportunities

JP Morgan Chase is an equal opportunity employer.