Branch Manager - Victory Village Murfreesboro Branch - Murfreesboro, TN

Location: Murfreesboro, TN, United States

Job Family: Branch Managers

About the Role

As the Branch Manager for the Victory Village Murfreesboro Branch at JP Morgan Chase, you will lead a dynamic team in delivering unparalleled client experiences while driving business growth in the heart of Murfreesboro, TN. Embodying our core values of hospitality and care, you will oversee all aspects of branch operations, from fostering meaningful client relationships to ensuring seamless service in consumer banking, small business lending, and wealth management solutions. In this pivotal role within JP Morgan Chase's renowned retail banking network, you will champion a client-centric culture that prioritizes trust, innovation, and community impact, all while navigating the complexities of the financial services industry to achieve ambitious performance targets. Your leadership will be instrumental in coaching and motivating a diverse team of banking professionals, providing ongoing development to enhance their skills in product expertise, digital tools, and exceptional service delivery. You will collaborate closely with district and regional leaders to align branch strategies with JP Morgan Chase's broader objectives, including sustainable finance initiatives and digital transformation efforts. By monitoring key metrics such as client satisfaction, referral generation, and operational efficiency, you will implement data-driven improvements to elevate the branch's performance and contribute to the firm's reputation as a trusted financial partner in Tennessee. This position offers a rewarding opportunity to make a tangible difference in the lives of clients and team members alike, within one of the world's leading financial institutions. If you are a strategic thinker with a passion for banking excellence and community involvement, join JP Morgan Chase at our Victory Village Murfreesboro Branch to shape the future of financial services in a vibrant, growing market.

Key Responsibilities

• Lead the Victory Village Murfreesboro Branch team to deliver exceptional client experiences, embodying JP Morgan Chase's commitment to hospitality and care
• Drive branch performance by achieving sales targets for consumer and business banking products, including deposits, loans, and wealth management services
• Oversee daily operations, ensuring compliance with federal and state banking regulations, anti-money laundering policies, and internal controls
• Coach and develop a diverse team of associates, providing training on product knowledge, customer service, and professional growth opportunities
• Build and maintain strong relationships with local businesses and community organizations to expand JP Morgan Chase's presence in Murfreesboro
• Monitor branch metrics such as client satisfaction scores, referral volumes, and operational efficiency, implementing strategies for continuous improvement
• Manage risk and resolve escalated client issues, promoting a secure and trustworthy banking environment
• Collaborate with district leadership to align branch initiatives with broader JP Morgan Chase goals, including digital transformation and sustainable finance
• Foster an inclusive workplace culture that supports employee well-being and career advancement
• Analyze market trends and competitor activities to identify growth opportunities in the financial services sector

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field, or equivalent work experience
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record in leading teams to achieve sales and service goals in a branch environment
• Strong understanding of banking regulations, compliance standards, and risk management practices
• Excellent communication and interpersonal skills with a client-focused approach
• Ability to drive business growth through relationship building and community engagement
• Proficiency in financial products including deposits, loans, investments, and digital banking solutions

Preferred Qualifications

• Advanced degree or certification such as CFA, CFP, or Series 6/7 licenses
• Experience in high-volume branch operations or multi-site management
• Demonstrated success in fostering a culture of inclusion and diversity
• Knowledge of local market dynamics in Murfreesboro, TN, and surrounding areas
• Prior experience with JP Morgan Chase systems and processes

Required Skills

• Leadership and team management
• Client relationship building
• Sales and business development
• Financial product knowledge
• Regulatory compliance and risk assessment
• Operational efficiency and process improvement
• Data analysis and performance metrics
• Communication (verbal and written)
• Problem-solving and conflict resolution
• Customer service excellence
• Digital banking tools proficiency
• Community engagement and networking
• Diversity and inclusion advocacy
• Strategic planning
• Adaptability to changing market conditions

Benefits

• Comprehensive medical, dental, and vision insurance plans with multiple coverage options
• 401(k) retirement savings plan with company matching contributions up to 6% of eligible pay
• Generous paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement and educational assistance for professional development
• Employee stock purchase plan and performance-based annual bonuses
• Wellness programs including gym memberships, mental health support, and financial wellness resources
• Flexible work arrangements and hybrid options where applicable
• Access to exclusive JP Morgan Chase employee discounts and perks

JP Morgan Chase is an equal opportunity employer.