Branch Manager - Wynwood - Miami, FL

Location: Miami, FL, United States

Job Family: Branch Managers

About the Role

As a Branch Manager at JPMorgan Chase's Wynwood branch in Miami, FL, you will play a pivotal role in delivering exceptional client experiences while leading a dynamic team in one of Miami's vibrant neighborhoods. Embodying our commitment to hospitality and care, you will oversee all aspects of branch operations, ensuring seamless service for retail banking clients seeking everything from everyday deposits to complex investment advice. In this leadership position, you will drive business growth by motivating your team to exceed sales targets, promote innovative digital solutions, and build lasting relationships with the diverse Wynwood community, all while upholding the highest standards of integrity and compliance in the financial services industry. Your day-to-day responsibilities will include coaching associates to provide personalized financial guidance, monitoring key performance indicators to optimize branch efficiency, and collaborating with district partners to align with JPMorgan Chase's broader strategic goals. You will navigate the fast-paced retail banking environment, handling everything from client escalations to community outreach events that strengthen our presence in Miami. By fostering an inclusive culture, you will empower your team to thrive, contributing to Chase's reputation as a trusted financial partner that prioritizes client success and employee development. JPMorgan Chase offers a rewarding career path for ambitious leaders, with opportunities for advancement across our global network. In this role, you will leverage your expertise in financial services to make a tangible impact on clients' lives while benefiting from our robust support systems, including cutting-edge technology and ongoing training. Join us in Wynwood to lead with purpose, innovate boldly, and help shape the future of banking in South Florida.

Key Responsibilities

• Lead a team of bankers and associates to deliver outstanding client experiences in the Wynwood branch
• Drive branch performance by achieving sales targets for deposits, loans, and investment products
• Foster a culture of hospitality, care, and inclusion aligned with JPMorgan Chase's values
• Manage daily branch operations, ensuring compliance with regulatory standards and risk management protocols
• Coach and develop team members through training and performance feedback
• Build and maintain relationships with local businesses and community organizations in Miami
• Monitor branch metrics and implement strategies to enhance client satisfaction and employee engagement
• Handle escalated client issues and ensure resolution in line with Chase's service excellence standards
• Collaborate with district leadership to support broader market initiatives
• Promote digital banking tools to enhance client convenience and adoption

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record in leading teams to achieve sales and service goals
• Strong understanding of banking products, including deposits, loans, and investments
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, client-focused environment
• Valid driver's license and ability to travel within the local area

Preferred Qualifications

• MBA or advanced degree in finance
• Experience managing a branch in a diverse, urban market like Miami
• Bilingual proficiency in English and Spanish
• Certification in financial planning or banking operations
• Previous leadership role in a major financial institution

Required Skills

• Leadership and team management
• Client relationship building
• Sales and negotiation
• Financial product knowledge
• Regulatory compliance
• Risk assessment and management
• Customer service excellence
• Problem-solving and decision-making
• Communication (verbal and written)
• Coaching and mentoring
• Data analysis and reporting
• Digital banking proficiency
• Multicultural sensitivity
• Time management and organization
• Strategic planning

Benefits

• Competitive base salary with performance-based incentives
• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and financial wellness programs
• Access to on-site fitness facilities and wellness initiatives
• Family benefits including parental leave and adoption assistance

JP Morgan Chase is an equal opportunity employer.