Branch Manager - Youngstown - Youngstown/Akron, OH

Location: Streetsboro, OH, United States

Job Family: Branch Managers

About the Role

At JP Morgan Chase, we are seeking a dynamic Branch Manager to lead our Streetsboro, OH branch in the Youngstown/Akron market. As a key leader in our Retail Branch network, you will embody our commitment to hospitality and care by delivering exceptional experiences for both clients and employees. In this role, you will oversee all aspects of branch operations, driving growth in core banking products while fostering a collaborative team environment. Your leadership will be instrumental in building lasting client relationships and contributing to Chase's position as a trusted financial partner in Northeast Ohio communities. Key to success in this position is your ability to inspire a diverse team of associates to exceed performance goals, including sales targets for deposits, mortgages, and investment services. You will navigate the complexities of banking regulations, ensure seamless integration of digital tools like the Chase Mobile app, and engage with local businesses to uncover new opportunities. By prioritizing client needs and promoting inclusive practices, you will enhance our Net Promoter Scores and strengthen community ties in the vibrant Youngstown/Akron area. Joining JP Morgan Chase means becoming part of a global leader in financial services with unparalleled resources for professional growth. This Branch Manager role offers the chance to make a tangible impact on clients' financial journeys while advancing your career in a supportive, innovative culture. If you are passionate about leadership, client advocacy, and operational excellence, apply today to help shape the future of banking at Chase.

Key Responsibilities

• Lead a team of bankers and associates to deliver exceptional client experiences, fostering a culture of hospitality and care in the Streetsboro branch
• Drive branch performance by achieving sales targets for deposit, loan, and investment products while ensuring compliance with JP Morgan Chase policies
• Build and maintain strong relationships with local businesses and community organizations in Youngstown/Akron to expand market presence
• Oversee daily branch operations, including risk management, audit preparation, and adherence to federal banking regulations
• Coach and develop team members through performance reviews, training on Chase's digital platforms, and career advancement opportunities
• Identify opportunities for client referrals to other JP Morgan Chase lines of business, such as wealth management and commercial banking
• Monitor key metrics like client satisfaction scores (NPS) and employee engagement to continuously improve branch operations
• Collaborate with district leadership to implement strategic initiatives aligned with Chase's national growth objectives
• Ensure a safe and inclusive environment by promoting diversity, equity, and inclusion practices within the team
• Respond to client inquiries and resolve complex issues promptly to uphold Chase's reputation for trusted financial advice

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field, or equivalent work experience
• Minimum of 5 years of experience in retail banking or financial services management
• Proven track record in leading teams to achieve sales and service goals in a branch environment
• Strong understanding of banking regulations, compliance standards, and risk management practices
• Experience in customer relationship management and delivering high-touch client service
• Ability to drive business growth through community engagement and networking in the Youngstown/Akron area
• Valid driver's license and willingness to travel within the Streetsboro, OH region

Preferred Qualifications

• Advanced degree or certification in finance (e.g., CFA, CFP)
• Experience managing a high-volume branch in a competitive market like Northeast Ohio
• Background in digital banking tools and fintech integration
• Demonstrated success in mentoring and developing diverse teams
• Knowledge of local economic trends in the Youngstown/Akron corridor

Required Skills

• Leadership and team motivation
• Customer service excellence
• Sales and business development
• Financial product knowledge (loans, deposits, investments)
• Regulatory compliance and risk assessment
• Data analysis and performance metrics
• Digital banking tools proficiency (e.g., Chase Mobile App, online platforms)
• Communication and presentation skills
• Problem-solving and conflict resolution
• Community networking and relationship building
• Coaching and employee development
• Strategic planning and execution
• Multitasking in a fast-paced environment
• Diversity and inclusion advocacy
• Adaptability to market changes in financial services

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with generous company matching up to 5%
• Paid time off including vacation, sick days, and 16 weeks of paid parental leave
• Tuition reimbursement for professional development and advanced certifications
• Employee stock purchase plan and performance-based annual bonuses
• Wellness programs including gym memberships, mental health support, and financial wellness coaching
• Discounts on JP Morgan Chase products and services, plus commuter benefits
• Opportunities for career mobility within the global JP Morgan Chase organization

JP Morgan Chase is an equal opportunity employer.