Branch Operation Lead - Binghamton Vestal Parkway - Vestal, NY

Location: Vestal, NY, United States

Job Family: Branch Operations Lead

About the Role

At JP Morgan Chase, we are a leading global financial services firm committed to helping clients achieve their financial goals through innovative banking solutions. As a Branch Operations Lead at our Binghamton Vestal Parkway location in Vestal, NY, you will play a pivotal role in delivering exceptional client experiences while overseeing the smooth functioning of branch operations. Embodying our core values of hospitality and client care, you will lead a team of associates in providing personalized service, processing transactions, and promoting JP Morgan's suite of products including checking accounts, loans, and investment options. This position is ideal for a motivated professional passionate about the financial services industry and dedicated to fostering trust and loyalty in the local Vestal community. Your primary responsibilities will include supervising daily operations such as cash management, account management, and compliance adherence to ensure the branch operates efficiently and securely. You will mentor and develop your team, driving performance through coaching and recognition, while collaborating with branch leadership to meet sales targets and client satisfaction goals. In this role, you will handle complex client inquiries, resolve issues with empathy, and identify opportunities to enhance the client journey, all while upholding JP Morgan Chase's rigorous standards for risk management and regulatory compliance in the evolving financial landscape. We value diversity and inclusion at JP Morgan Chase, and as a Branch Operations Lead, you will contribute to creating an welcoming environment that reflects the diverse needs of clients in Vestal, NY. This position offers a dynamic career path with opportunities for advancement within our global organization, supported by comprehensive training and development programs. If you thrive in a client-focused role and are excited to lead operations in a high-impact branch setting, join us to make a meaningful difference in the lives of our clients and the broader financial community.

Key Responsibilities

• Lead daily branch operations at the Binghamton Vestal Parkway location, ensuring seamless execution of teller services, account openings, and transaction processing
• Supervise and mentor a team of branch associates, fostering a culture of hospitality, collaboration, and continuous improvement aligned with JP Morgan Chase values
• Deliver exceptional client experiences by resolving inquiries, providing personalized financial advice, and embodying our commitment to client care
• Ensure compliance with all federal and state banking regulations, including anti-money laundering (AML) protocols and Know Your Customer (KYC) requirements
• Monitor and optimize branch performance metrics, such as client satisfaction scores, operational efficiency, and sales of JP Morgan financial products
• Manage cash handling, vault operations, and security procedures to mitigate risks and protect client assets
• Collaborate with branch managers and regional teams to implement JP Morgan Chase initiatives and support community engagement in Vestal, NY
• Identify opportunities for process improvements and training to enhance team capabilities in financial services delivery
• Handle escalated client issues with empathy and professionalism, turning potential challenges into loyalty-building moments
• Support digital transformation efforts by educating clients on JP Morgan's mobile banking and online tools

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in business, finance, or related field preferred
• At least 2-3 years of experience in banking operations, customer service, or retail financial services
• Strong knowledge of banking regulations, compliance standards, and risk management practices in the financial services industry
• Proven track record in team leadership and supervising branch operations
• Excellent communication and interpersonal skills to deliver exceptional client experiences
• Proficiency in financial software and tools used in branch operations
• Ability to work flexible hours, including weekends, in a fast-paced branch environment

Preferred Qualifications

• Previous experience at JP Morgan Chase or a similar financial institution
• Certification in banking operations or financial services (e.g., Certified Bank Operations Professional)
• Bilingual proficiency, particularly in English and Spanish, to serve diverse client bases in the Vestal, NY area
• Experience with digital banking platforms and client relationship management systems
• Demonstrated success in driving branch performance metrics and client satisfaction scores

Required Skills

• Branch operations management
• Customer service excellence
• Team leadership and supervision
• Regulatory compliance knowledge
• Risk assessment and mitigation
• Financial product knowledge
• Cash handling and reconciliation
• Client relationship building
• Problem-solving and conflict resolution
• Communication (verbal and written)
• Time management and prioritization
• Proficiency in banking software (e.g., Teller Systems, CRM tools)
• Attention to detail
• Adaptability in dynamic environments
• Hospitality and empathy in client interactions

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with generous company matching up to 6% of eligible compensation
• Paid time off including vacation, sick days, and parental leave
• Tuition reimbursement for professional development and advanced education in finance
• Employee stock purchase plan allowing discounted shares of JP Morgan Chase stock
• Wellness programs including gym memberships, mental health resources, and fitness challenges
• Performance-based bonuses and annual incentive compensation tied to branch success
• Access to JP Morgan's global career mobility and internal job opportunities

JP Morgan Chase is an equal opportunity employer.