Branch Operation Lead - I30 and University - Fort Worth TX

Location: Fort Worth, TX, United States

Job Family: Branch Operations Lead

About the Role

At JPMorgan Chase, we are committed to delivering unparalleled client experiences in the financial services industry, and as a Branch Operations Lead at our I30 and University location in Fort Worth, TX, you will play a pivotal role in upholding this standard. In this leadership position within our Consumer & Community Banking division, you will oversee the operational heartbeat of the branch, ensuring every client interaction reflects our core values of hospitality, integrity, and excellence. From managing daily transactions to fostering a collaborative team environment, you will drive efficiency while navigating the dynamic landscape of retail banking in a vibrant community like Fort Worth. Your responsibilities will extend beyond routine operations to include mentoring a diverse team of associates, championing compliance with stringent banking regulations such as those from the FDIC and OCC, and identifying opportunities to enhance client satisfaction through personalized service and innovative solutions. Leveraging JPMorgan Chase's cutting-edge technology platforms, you will process complex transactions, resolve escalated issues, and contribute to branch goals that align with our broader mission of empowering clients' financial journeys. This role demands a blend of operational acumen and interpersonal finesse, as you collaborate with regional leaders to execute strategic initiatives that support economic growth in the Fort Worth area. Joining JPMorgan Chase means becoming part of a global leader in financial services, where your contributions directly impact clients and communities. We offer robust professional development opportunities, competitive compensation, and a supportive culture that values work-life balance. If you are passionate about operations leadership and ready to embody our client-first ethos, this position at the I30 and University branch provides a rewarding platform to advance your career in banking.

Key Responsibilities

• Oversee daily branch operations at the I30 and University location in Fort Worth, TX, ensuring seamless transaction processing and client interactions
• Lead a team of tellers and operations staff, providing coaching, training, and performance feedback to maintain high service standards
• Deliver exceptional client experiences by embodying JPMorgan Chase's hospitality commitment, resolving inquiries, and promoting banking products
• Ensure compliance with federal and state banking regulations, including audit preparation and risk management protocols
• Monitor branch metrics such as client satisfaction scores, operational efficiency, and sales targets, implementing improvements as needed
• Collaborate with branch managers and regional teams to execute JPMorgan Chase initiatives and community engagement activities
• Handle escalated client issues, process complex transactions, and maintain accurate records in core banking systems
• Foster a culture of inclusion and diversity, supporting JPMorgan Chase's core values in a multicultural Fort Worth community
• Identify opportunities for process optimization and technology adoption to enhance branch productivity

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business administration, or related field preferred
• Minimum of 3 years of experience in branch banking operations or financial services
• Proven track record in delivering exceptional customer service in a retail banking environment
• Strong understanding of banking regulations and compliance standards, including AML and KYC
• Experience with branch operations software and transaction processing systems
• Ability to lead and motivate a team in a fast-paced setting
• Valid driver's license and ability to travel within the Fort Worth area as needed

Preferred Qualifications

• Previous supervisory experience in a JPMorgan Chase branch or similar financial institution
• Knowledge of JPMorgan Chase's digital banking platforms and tools
• Certification in banking operations or financial services (e.g., Certified Bank Operations Professional)
• Bilingual proficiency in English and Spanish, given the diverse client base in Fort Worth
• Experience with sales and relationship management in consumer banking

Required Skills

• Branch operations management
• Customer service excellence
• Team leadership and coaching
• Regulatory compliance knowledge
• Transaction processing accuracy
• Risk assessment and mitigation
• Sales and relationship building
• Problem-solving and conflict resolution
• Proficiency in banking software (e.g., Teller Systems, CRM tools)
• Data analysis for performance metrics
• Communication (verbal and written)
• Time management in high-volume environments
• Adaptability to changing financial regulations
• Cultural sensitivity for diverse clients
• Basic financial advisory skills

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 6% of eligible pay
• Generous paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement program for professional development and advanced education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships, mental health support, and financial wellness resources
• JPMorgan Chase Foundation matching for employee charitable contributions
• Flexible work arrangements and commuter benefits for Fort Worth location

JP Morgan Chase is an equal opportunity employer.