Branch Operational Lead - SB Memorial Villages

Location: Houston, TX, United States

Job Family: Branch Operations Lead

About the Role

At JPMorgan Chase, we are seeking a dedicated Branch Operational Lead for our SB Memorial Villages location in Houston, TX, to drive operational excellence and deliver unparalleled client experiences. As a key leader in our retail banking division, you will embody our commitment to hospitality by ensuring every client interaction reflects the high standards of one of the world's leading financial institutions. This role is pivotal in supporting the branch's mission to provide comprehensive financial solutions, from everyday banking to complex advisory services, while maintaining the operational backbone that keeps our Houston community thriving. In this position, you will oversee all aspects of branch operations, including transaction processing, compliance adherence, and team performance. You will lead a dynamic team of operations professionals, fostering a culture of collaboration and continuous improvement aligned with JPMorgan Chase's core values of integrity, excellence, and client focus. By leveraging your expertise in financial services regulations and operational best practices, you will identify opportunities to streamline processes, mitigate risks, and enhance efficiency in a high-volume environment. Your role will also involve close partnership with branch sales teams to integrate operations seamlessly with client acquisition and retention strategies. We value leaders who bring passion for client care and a proactive approach to problem-solving. At JPMorgan Chase, you will have access to world-class resources, including advanced training programs and cutting-edge technology, to support your growth. Join us in Memorial Villages and contribute to building lasting client relationships while advancing your career in the dynamic financial services industry. This is more than a job—it's an opportunity to make a meaningful impact in the heart of Houston's vibrant community.

Key Responsibilities

• Oversee daily branch operations to ensure seamless execution of transactions and services at the SB Memorial Villages location
• Lead a team of operations specialists, providing coaching and development to enhance performance and client satisfaction
• Champion JPMorgan Chase's hospitality standards by delivering exceptional client experiences and resolving escalations promptly
• Ensure compliance with all federal and state banking regulations, including anti-money laundering (AML) and know-your-customer (KYC) protocols
• Monitor and optimize branch workflows, including teller operations, account openings, and loan processing
• Collaborate with branch management to drive operational efficiency and support sales initiatives
• Conduct regular audits and quality checks to mitigate risks and maintain operational integrity
• Foster a positive team environment aligned with JPMorgan Chase's core values of integrity and excellence
• Utilize data analytics to identify operational trends and implement process improvements
• Support community engagement efforts in Houston's Memorial Villages area to strengthen client relationships

Required Qualifications

• Bachelor's degree in finance, business administration, or a related field, or equivalent work experience
• Minimum of 3-5 years of experience in branch operations, retail banking, or financial services
• Proven track record in operational leadership and team management within a banking environment
• Strong knowledge of banking regulations, compliance standards, and risk management practices
• Excellent communication and interpersonal skills with a client-centric approach
• Proficiency in financial software and operational systems used in retail banking
• Ability to work in a fast-paced branch setting in Houston, TX

Preferred Qualifications

• Experience in JPMorgan Chase branch operations or similar high-volume financial institutions
• Certification in banking operations, such as Certified Bank Operations Professional (CBOP)
• Bilingual proficiency in English and Spanish, given the diverse client base in Memorial Villages
• Previous leadership role in delivering hospitality-focused client experiences
• Familiarity with digital banking tools and integration with branch operations

Required Skills

• Operational leadership and team management
• Knowledge of banking compliance and regulatory requirements
• Client service excellence and hospitality mindset
• Financial transaction processing and accuracy
• Risk assessment and mitigation techniques
• Proficiency in core banking software (e.g., Teller systems, CRM tools)
• Data analysis for operational insights
• Problem-solving in high-pressure environments
• Strong verbal and written communication
• Interpersonal skills for team motivation and client interactions
• Adaptability to evolving financial technologies
• Attention to detail in audit and reporting
• Strategic planning for branch efficiency
• Conflict resolution and escalation management
• Familiarity with digital banking integration

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with generous company matching up to 6%
• Paid time off including vacation, sick days, and parental leave
• Tuition reimbursement for professional development and certifications in finance
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships and mental health support
• Flexible work arrangements and hybrid options where applicable
• Access to JPMorgan Chase's global learning and development resources

JP Morgan Chase is an equal opportunity employer.