Branch Operations Lead - Bellmore, NY

Location: Bellmore, NY, United States

Job Family: Branch Operations Lead

About the Role

As a Branch Operations Lead at JPMorgan Chase in Bellmore, NY, you will play a pivotal role in delivering exceptional client experiences while ensuring seamless branch operations. Embodying our core values of hospitality and client care, you will lead a team of associates in providing top-tier financial services, from routine transactions to personalized advice on wealth management solutions. In this dynamic retail banking environment, you will oversee daily activities to maintain high standards of accuracy, efficiency, and compliance, contributing to the overall success of our Chase branch network. Your leadership will drive team performance, foster a collaborative culture, and support our commitment to helping clients achieve their financial goals in the vibrant Bellmore community. Key to this role is your ability to manage operational workflows, including cash handling, account management, and fraud prevention, all while adhering to stringent regulatory requirements set by bodies like the FDIC and OCC. You will coach your team on best practices, conduct training sessions on JPMorgan Chase's digital tools, and monitor key metrics to identify areas for improvement. By building strong client relationships, you will promote our suite of products—such as Chase Sapphire checking, mortgages, and investment advisory services—driving branch revenue and client loyalty. This position demands a proactive approach to risk management, ensuring every interaction upholds our reputation as a trusted financial leader. JPMorgan Chase offers a supportive environment for growth, with opportunities for advancement into higher operations or management roles. Located in Bellmore, NY, this branch serves a diverse clientele, requiring cultural sensitivity and adaptability. If you thrive in a fast-paced setting and are passionate about financial services, join us to make a meaningful impact on clients' lives while advancing your career with one of the world's leading global banks.

Key Responsibilities

• Oversee daily branch operations, including teller transactions, account openings, and cash handling to ensure accuracy and efficiency
• Lead a team of branch associates, providing coaching, training, and performance feedback to foster a high-performing environment
• Deliver exceptional client experiences by resolving inquiries, addressing concerns, and promoting JPMorgan Chase products like checking accounts, loans, and investment services
• Ensure compliance with federal and state banking regulations, conducting regular audits and risk assessments
• Collaborate with branch management to achieve sales goals and enhance client retention through personalized financial advice
• Manage inventory of branch supplies, equipment maintenance, and facility security protocols
• Monitor and report on key performance indicators, such as transaction volumes and client feedback, to senior leadership
• Support community engagement initiatives in Bellmore, NY, to strengthen JPMorgan Chase's local presence
• Identify opportunities for process improvements to streamline operations and reduce errors
• Handle escalated client issues with empathy and professionalism, escalating to higher authorities when necessary

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in business, finance, or related field preferred
• At least 2-3 years of experience in branch banking, operations, or customer service within the financial services industry
• Strong knowledge of banking regulations, compliance standards, and risk management practices
• Proven ability to lead teams and manage daily operations in a high-volume retail environment
• Excellent communication and interpersonal skills to interact with diverse clients
• Proficiency in banking software and Microsoft Office Suite
• Availability to work flexible hours, including weekends, to support branch needs

Preferred Qualifications

• Prior supervisory experience in a JPMorgan Chase branch or similar financial institution
• Certification in financial services, such as Certified Banker's Trust or equivalent
• Experience with digital banking tools and client relationship management systems
• Bilingual proficiency in English and Spanish to serve the diverse Bellmore community
• Demonstrated success in driving branch performance metrics and client satisfaction scores

Required Skills

• Branch operations management
• Team leadership and motivation
• Customer service excellence
• Banking compliance and regulatory knowledge
• Risk assessment and mitigation
• Sales and relationship building
• Financial product knowledge (e.g., loans, deposits, investments)
• Problem-solving and conflict resolution
• Proficiency in core banking systems like Chase Connect
• Data analysis for performance metrics
• Communication (verbal and written)
• Time management in fast-paced environments
• Attention to detail for transaction accuracy
• Adaptability to changing client needs
• Digital literacy with mobile and online banking tools

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with generous company matching up to 6% of eligible pay
• Paid time off including vacation, sick days, and 10 paid holidays annually
• Tuition reimbursement program for professional development and advanced degrees
• Employee stock purchase plan allowing discounted shares of JPMorgan Chase stock
• Wellness programs including gym membership reimbursements and mental health support
• Parental leave benefits providing up to 16 weeks of paid time off for new parents
• Access to on-site fitness centers and employee assistance programs at select locations

JP Morgan Chase is an equal opportunity employer.