Branch Operations Lead - Beltline and 6th Branch (New Build) - Decatur, AL

Location: Decatur, AL, United States

Job Family: Branch Operations Lead

About the Role

At JP Morgan Chase, we are building the future of banking with innovative branches that prioritize client experiences rooted in hospitality and trust. As the Branch Operations Lead for our new Beltline and 6th Branch in Decatur, AL, you will play a pivotal role in launching and leading operations for this state-of-the-art facility. This position is ideal for a seasoned banking professional passionate about delivering exceptional service while ensuring smooth, compliant operations in a dynamic retail banking environment. You will collaborate with branch leadership to create a welcoming space that embodies JP Morgan Chase's commitment to helping clients achieve their financial goals, from everyday banking to wealth-building strategies. Your primary focus will be on overseeing all aspects of branch operations, including team supervision, process optimization, and client support. You will lead a dedicated team of associates, fostering a culture of excellence and continuous improvement while managing key functions like cash handling, account management, and digital integration. In this new build, you'll contribute to the initial setup, from system implementations to workflow designs, ensuring the branch operates efficiently from day one. Compliance with federal regulations and JP Morgan Chase's internal standards will be central to your role, safeguarding client assets and mitigating risks in a high-volume setting. This opportunity offers a chance to grow within one of the world's leading financial institutions, where your expertise in operations and client care can make a tangible impact on the Decatur community. Join us to leverage your skills in a supportive environment that values innovation, diversity, and professional development, all while advancing your career in the financial services industry.

Key Responsibilities

• Oversee daily branch operations at the new Beltline and 6th Branch in Decatur, AL, ensuring seamless functionality from opening day
• Lead a team of branch associates, providing coaching, training, and performance feedback to uphold JP Morgan Chase's high standards
• Deliver exceptional client experiences by embodying hospitality principles and resolving inquiries efficiently
• Manage compliance and risk processes, including transaction processing, audits, and adherence to federal banking regulations
• Coordinate with branch leadership to implement operational strategies that drive client satisfaction and business growth
• Monitor and optimize branch workflows, including cash handling, account openings, and digital banking support
• Foster a collaborative team environment while promoting JP Morgan Chase's commitment to diversity and inclusion
• Assist in the setup and launch of the new branch, including inventory management and system integrations
• Analyze operational metrics to identify improvements and report on key performance indicators to senior management
• Support client onboarding and education on JP Morgan Chase products like checking, savings, loans, and investment services

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in business, finance, or related field preferred
• At least 3 years of experience in branch banking operations or financial services
• Proven track record in leading teams and managing daily branch operations
• Strong knowledge of banking regulations, compliance standards, and risk management in the financial services industry
• Excellent customer service skills with a focus on delivering hospitality and client-centric experiences
• Proficiency in banking software and operational systems used in retail banking
• Ability to work in a fast-paced environment and handle sensitive client information with discretion

Preferred Qualifications

• Experience in a new branch build-out or operational setup within JP Morgan Chase or similar financial institution
• Certification in banking operations or financial services (e.g., Certified Bank Operations Professional)
• Previous leadership role in a retail banking environment with emphasis on team development
• Familiarity with JP Morgan Chase's core values and client experience standards
• Bilingual skills to serve diverse client populations in the Decatur, AL community

Required Skills

• Leadership and team management
• Customer service excellence
• Operational efficiency in banking
• Compliance and regulatory knowledge
• Risk assessment and mitigation
• Financial product knowledge
• Problem-solving and decision-making
• Communication (verbal and written)
• Time management and prioritization
• Proficiency in Microsoft Office and banking software (e.g., Teller systems, CRM tools)
• Attention to detail in transaction processing
• Adaptability to new branch environments
• Interpersonal skills for client interactions
• Analytical thinking for performance metrics
• Commitment to ethical standards in financial services

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 6% of eligible pay
• Generous paid time off, including vacation, sick days, and paid holidays
• Tuition reimbursement and educational assistance for career advancement in financial services
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships, mental health support, and financial wellness resources
• Parental leave and family benefits to support work-life balance
• Access to JP Morgan Chase's global mobility programs and professional development opportunities

JP Morgan Chase is an equal opportunity employer.