Branch Operations Lead - Biscayne and 209th - Aventura, FL

Location: North Miami Beach, FL, United States

Job Family: Branch Operations Lead

About the Role

At JPMorgan Chase, we are committed to delivering unparalleled client experiences in the financial services industry, and as a Branch Operations Lead at our Biscayne and 209th location in Aventura, FL, you will play a pivotal role in embodying our hospitality-driven culture. Reporting to the Branch Manager, you will oversee the operational heartbeat of the branch, ensuring every interaction reflects our dedication to client care. This position is ideal for a seasoned professional passionate about banking operations in a vibrant, diverse community like North Miami Beach, where you'll manage a team to provide seamless services ranging from everyday transactions to personalized financial advice. Your leadership will directly contribute to client satisfaction, operational excellence, and the growth of JPMorgan Chase's retail banking footprint in South Florida. In this hands-on role, you will lead daily activities such as transaction processing, team scheduling, and compliance monitoring, while fostering an inclusive environment that prioritizes ethical practices and innovation. You'll collaborate with colleagues to promote Chase products like Sapphire banking solutions and wealth management options, driving referrals and deepening client relationships. By maintaining high standards in risk management and fraud prevention, you'll safeguard the branch's integrity and support our broader mission of powering the progress of individuals and communities. This position demands a blend of operational acumen and people skills to navigate the fast-paced demands of a high-volume branch serving a multicultural clientele. JPMorgan Chase offers a rewarding career path with opportunities for advancement within our global organization. As a Branch Operations Lead, you'll benefit from robust training programs, mentorship from industry experts, and exposure to cutting-edge financial technologies. Join us to make a meaningful impact in the lives of clients while advancing your expertise in one of the world's leading financial institutions. We value diversity and inclusion, and we're proud to be an equal opportunity employer committed to creating a workplace where everyone belongs.

Key Responsibilities

• Oversee daily branch operations at the Biscayne and 209th location in Aventura, FL, ensuring seamless functionality and adherence to JPMorgan Chase standards
• Lead a team of tellers and operations staff, providing coaching, training, and performance feedback to drive exceptional client service
• Deliver outstanding client experiences by resolving inquiries, processing transactions, and promoting JPMorgan Chase products like checking accounts, loans, and investment services
• Maintain compliance with federal and state banking regulations, including anti-money laundering (AML) protocols and Know Your Customer (KYC) requirements
• Monitor branch metrics such as client satisfaction scores, operational efficiency, and sales targets, implementing improvements as needed
• Collaborate with branch managers and regional teams to execute strategic initiatives and support business growth in the North Miami Beach area
• Handle cash management, vault operations, and end-of-day reconciliations to ensure accuracy and security
• Foster a culture of hospitality and inclusion, embodying JPMorgan Chase's commitment to client care and community engagement
• Identify and mitigate operational risks, conducting regular audits and training on fraud prevention
• Support digital banking adoption by educating clients on mobile apps, online platforms, and Chase-specific tools

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business administration, or related field preferred
• Minimum of 2-3 years of experience in branch banking operations, customer service, or financial services
• Strong knowledge of banking regulations, compliance standards, and risk management practices
• Proven ability to lead teams and manage daily operations in a fast-paced retail environment
• Excellent communication and interpersonal skills to interact with diverse clients
• Proficiency in banking software and Microsoft Office Suite
• Availability to work flexible hours, including weekends, in a branch setting

Preferred Qualifications

• Prior experience in a supervisory or lead role within a JPMorgan Chase branch or similar financial institution
• Certification in financial services, such as Certified Banking & Trust Operations Professional (CBTOP)
• Bilingual proficiency in English and Spanish, given the diverse client base in Aventura, FL
• Experience with client relationship management tools and CRM systems
• Knowledge of local market dynamics in South Florida's financial services sector

Required Skills

• Branch operations management
• Team leadership and motivation
• Customer service excellence
• Regulatory compliance knowledge
• Risk assessment and mitigation
• Cash handling and reconciliation
• Sales and cross-selling techniques
• Problem-solving and conflict resolution
• Proficiency in banking software (e.g., Teller System, CRM tools)
• Microsoft Office Suite (Excel, Word, Outlook)
• Communication (verbal and written)
• Time management and multitasking
• Attention to detail
• Adaptability in a dynamic environment
• Interpersonal relationship building

Benefits

• Comprehensive medical, dental, and vision insurance plans with multiple coverage options
• 401(k) retirement savings plan with company matching contributions up to 5% of eligible pay
• Generous paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement program for professional development and advanced education
• Employee stock purchase plan allowing discounted shares of JPMorgan Chase common stock
• Wellness programs including gym memberships, mental health resources, and fitness challenges
• Performance-based annual bonuses and incentive compensation tied to branch goals
• Access to exclusive employee perks such as travel discounts and financial planning services

JP Morgan Chase is an equal opportunity employer.