Branch Operations Lead - Central South Market - Chicago, IL

Location: Chicago, IL, United States

Job Family: Branch Operations Lead

About the Role

At JPMorgan Chase, we are at the forefront of redefining the financial services landscape, and our Branch Operations Lead role in the Central South Market of Chicago, IL, is pivotal to delivering that vision. As a Branch Operations Lead, you will spearhead the operational backbone of our retail banking branches, ensuring every client interaction embodies our core principles of hospitality, trust, and excellence. This position demands a blend of strategic oversight and hands-on leadership to manage daily workflows, from transaction processing to compliance adherence, all while supporting our diverse Chicago clientele in accessing world-class banking solutions like Chase checking accounts, mortgages, and investment services. Your role will directly contribute to the market's success by optimizing efficiency and mitigating risks in a vibrant, urban environment. In this leadership capacity, you will guide a team of operations professionals, fostering a collaborative atmosphere that prioritizes client care and operational integrity. Responsibilities include overseeing branch audits, resolving complex escalations, and implementing process improvements tailored to the unique demands of Chicago's Central South Market, where community engagement and rapid service are key. You will partner closely with branch and market leaders to align operations with broader firm objectives, such as enhancing digital integration and promoting sustainable growth. By leveraging JPMorgan Chase's cutting-edge tools and resources, you will drive performance metrics that reflect our commitment to innovation and client satisfaction in one of the nation's most dynamic financial hubs. We seek a proactive leader passionate about financial services and operational excellence, with the ability to thrive in a fast-paced setting. Joining JPMorgan Chase means becoming part of a global powerhouse that invests in your growth through robust training, competitive compensation, and a supportive culture. This role offers the opportunity to make a tangible impact on clients' financial journeys while advancing your career in a prestigious institution renowned for its stability and forward-thinking approach to banking.

Key Responsibilities

• Oversee daily branch operations to ensure seamless execution of transactions, account openings, and client servicing in line with JPMorgan Chase standards
• Lead a team of operations specialists, providing coaching, performance feedback, and fostering a culture of hospitality and client-centric service
• Ensure compliance with federal and state banking regulations, including anti-money laundering (AML) and know-your-customer (KYC) protocols
• Collaborate with branch managers and market leaders to optimize operational workflows and drive efficiency in the Central South Chicago market
• Monitor and resolve operational issues, including system discrepancies and client escalations, to maintain high service levels
• Implement and maintain robust risk management practices to safeguard client assets and branch integrity
• Support business development initiatives by assisting in client onboarding and promoting JPMorgan Chase products like checking, savings, and lending solutions
• Conduct regular audits and quality checks on operational processes to uphold the firm's commitment to accuracy and security
• Train staff on operational best practices and JPMorgan Chase's digital tools to enhance client experience
• Contribute to market-specific goals, such as increasing operational throughput in high-traffic Chicago branches

Required Qualifications

• Bachelor's degree in business, finance, or a related field, or equivalent work experience
• Minimum of 3-5 years of experience in branch banking operations or financial services
• Proven track record in managing operational processes and ensuring regulatory compliance in a banking environment
• Strong understanding of banking products, services, and risk management practices
• Experience leading teams in a customer-facing role within the financial services industry
• Ability to work in a fast-paced, high-volume branch setting in Chicago's Central South Market
• Valid driver's license and willingness to travel within the local market as needed

Preferred Qualifications

• Advanced certification such as Certified Bank Operations Professional (CBOP) or equivalent
• Experience with JPMorgan Chase systems and tools, such as core banking platforms
• Bilingual proficiency in English and Spanish, given the diverse client base in Chicago
• Prior leadership role in a retail banking branch with a focus on operational efficiency
• Knowledge of local market dynamics in Chicago's Central South area

Required Skills

• Operational leadership and team management
• Regulatory compliance and risk assessment
• Customer service excellence in financial services
• Proficiency in banking software and CRM systems
• Problem-solving and conflict resolution
• Attention to detail and accuracy in transaction processing
• Communication and interpersonal skills
• Time management in a dynamic environment
• Knowledge of financial products and lending practices
• Analytical skills for performance metrics and reporting
• Adaptability to market changes in Chicago's financial landscape
• Training and mentoring capabilities
• Data entry and record-keeping precision
• Multitasking in high-volume settings
• Ethical decision-making aligned with JPMorgan Chase values

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with generous company matching up to 6% of eligible pay
• Paid time off including vacation, sick days, and 18 weeks of fully paid parental leave
• Tuition reimbursement program for professional development and advanced degrees
• Employee stock purchase plan allowing discounted shares of JPMorgan Chase stock
• Wellness programs including gym memberships, mental health support, and financial wellness coaching
• Flexible work arrangements and hybrid options where applicable
• Performance-based bonuses and annual incentive compensation tied to branch and market goals

JP Morgan Chase is an equal opportunity employer.