Branch Operations Lead - Charleston Market - Charleston, SC

Location: Charleston, SC, United States

Job Family: Branch Operations Lead

About the Role

At JPMorgan Chase, we are seeking a dynamic Branch Operations Lead to join our Charleston Market team in Charleston, SC. As a key player in our retail banking division, you will be at the forefront of delivering the exceptional client experiences that define our commitment to hospitality and innovation in financial services. This role involves leading branch operations, ensuring smooth daily functions, and embodying our client-first culture while driving operational excellence in a vibrant market like Charleston. You will support the branch manager in achieving key performance indicators, from client satisfaction to sales targets, all while navigating the complexities of the financial services industry. In this position, you will oversee a team of operations specialists and tellers, providing hands-on guidance to maintain high standards of service and compliance. Responsibilities include managing transaction processing, cash vault operations, and regulatory adherence to standards set by the FDIC and OCC, tailored to JPMorgan Chase's rigorous protocols. You will proactively identify opportunities to enhance client interactions, such as personalized financial advice or digital banking onboarding, contributing to our goal of making banking accessible and rewarding for the diverse Charleston community. Collaboration with cross-functional teams will be essential to support market growth initiatives and community outreach programs that strengthen our local presence. We value professionals who thrive in a collaborative, inclusive environment and are passionate about financial empowerment. As a Branch Operations Lead, you will have access to JPMorgan Chase's world-class resources for professional growth, including leadership training and career advancement paths within our global network. If you are ready to lead with integrity and innovation, join us in redefining banking in the Charleston area.

Key Responsibilities

• Oversee daily branch operations to ensure seamless functionality and adherence to JPMorgan Chase policies
• Lead a team of tellers and operations staff, providing coaching, training, and performance feedback
• Deliver outstanding client experiences by resolving inquiries, processing transactions, and promoting banking products
• Monitor and maintain compliance with federal and state banking regulations, including anti-money laundering protocols
• Collaborate with branch managers to drive sales goals and client acquisition in the Charleston market
• Manage cash handling, vault operations, and inventory of branch supplies
• Identify operational inefficiencies and implement process improvements to enhance efficiency
• Foster a culture of hospitality and inclusivity, aligning with JPMorgan Chase's client-first philosophy
• Conduct regular audits and reporting on branch performance metrics
• Support community engagement initiatives in Charleston to build local brand loyalty

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in business, finance, or related field preferred
• At least 3 years of experience in branch banking operations or financial services
• Proven track record in delivering exceptional client service in a retail banking environment
• Strong understanding of banking regulations and compliance standards
• Experience leading teams or supervising staff in a customer-facing role
• Proficiency in banking software and Microsoft Office Suite
• Ability to work flexible hours, including weekends, in a branch setting

Preferred Qualifications

• Bachelor's degree in finance, business administration, or a related discipline
• 5+ years of experience in JPMorgan Chase branch operations or similar financial institution
• Certification in banking operations or customer service (e.g., Certified Bank Manager)
• Bilingual proficiency in English and Spanish to serve diverse Charleston clientele
• Previous experience in market expansion or branch leadership roles

Required Skills

• Client service excellence and relationship-building
• Leadership and team motivation
• Knowledge of financial products and services
• Regulatory compliance and risk management
• Operational efficiency and process optimization
• Cash handling and transaction processing
• Problem-solving and conflict resolution
• Communication, both verbal and written
• Proficiency in core banking systems like Chase Teller System
• Data analysis for performance reporting
• Adaptability in a fast-paced retail environment
• Attention to detail for audit and compliance tasks
• Sales acumen for promoting banking solutions
• Cultural sensitivity for diverse client interactions
• Time management and multitasking abilities

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs with gym memberships and mental health support
• Parental leave and family care benefits
• Access to JPMorgan Chase's global career mobility and internal advancement opportunities

JP Morgan Chase is an equal opportunity employer.