Branch Operations Lead - Charleston Market - Charleston, SC

Location: Charleston, SC, United States

Job Family: Branch Operations Lead

About the Role

At JPMorgan Chase, we are committed to fostering a world-class banking experience that puts clients at the heart of everything we do. As a Branch Operations Lead in our Charleston Market, you will play a pivotal role in delivering exceptional client service while overseeing the smooth execution of branch activities. This position is ideal for a dedicated professional passionate about financial services, hospitality, and team leadership. Reporting to the Branch Manager, you will ensure that every client interaction reflects our core values of trust, innovation, and inclusivity, contributing to the growth of our presence in the vibrant Charleston, SC community. Your primary focus will be on leading daily operations, from transaction processing and cash management to compliance monitoring and team development. You will coach a team of operations associates, driving performance through targeted training and motivation, while identifying opportunities to enhance efficiency and client satisfaction. In the financial services landscape, where regulatory demands are high, you will uphold JPMorgan Chase's stringent standards for security and risk management, safeguarding client assets and ensuring seamless adherence to laws like the Bank Secrecy Act. Additionally, you will support sales initiatives by promoting tailored banking solutions, such as checking accounts, mortgages, and investment options, to meet the unique needs of Charleston's diverse clientele. This role offers a dynamic environment where you can grow your career within one of the world's leading financial institutions. By embodying our hospitality-driven approach, you will help build lasting client relationships and contribute to the branch's success in a competitive market. Join JPMorgan Chase to make a meaningful impact on clients' financial journeys while advancing your expertise in branch operations.

Key Responsibilities

• Oversee daily branch operations to ensure seamless functionality and compliance with JPMorgan Chase policies
• Lead a team of tellers and operations staff, providing coaching, training, and performance feedback
• Deliver outstanding client experiences by resolving inquiries, processing transactions, and promoting banking products
• Monitor and maintain adherence to federal and state banking regulations, including anti-money laundering protocols
• Collaborate with branch managers to drive sales goals and client acquisition in the Charleston market
• Manage cash handling, vault operations, and inventory of branch supplies
• Identify operational inefficiencies and implement process improvements to enhance client satisfaction
• Conduct regular audits and risk assessments to safeguard client assets and branch security
• Foster a culture of hospitality and inclusivity, aligning with JPMorgan Chase's client-first philosophy
• Support community engagement initiatives in Charleston to strengthen local brand presence

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in business, finance, or related field preferred
• At least 3 years of experience in branch banking operations or financial services
• Proven track record in delivering exceptional client service in a retail banking environment
• Strong understanding of banking regulations and compliance standards
• Experience leading teams or supervising staff in a customer-facing role
• Proficiency in banking software and Microsoft Office Suite
• Ability to work flexible hours, including weekends, to support branch needs

Preferred Qualifications

• Bachelor's degree in finance, business administration, or a related discipline
• 5+ years of experience in JPMorgan Chase branch operations or similar financial institution
• Certification in banking operations or customer service (e.g., Certified Bank Manager)
• Bilingual skills, particularly in Spanish, to serve diverse Charleston clientele
• Previous experience in market expansion or branch leadership initiatives

Required Skills

• Client service orientation with empathy and active listening
• Leadership and team motivation techniques
• Knowledge of financial products like deposits, loans, and investments
• Regulatory compliance and risk management
• Cash handling and transaction processing accuracy
• Problem-solving and conflict resolution
• Proficiency in core banking systems (e.g., TellerNet, Finacle)
• Data analysis for operational reporting
• Communication skills, both verbal and written
• Time management and multitasking in fast-paced environments
• Adaptability to changing banking technologies
• Attention to detail for audit and reconciliation tasks
• Sales acumen for cross-selling financial services
• Cultural sensitivity for diverse client interactions
• Basic financial literacy and advisory capabilities

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with generous company matching up to 6%
• Paid time off including vacation, sick days, and 11 paid holidays annually
• Tuition reimbursement program for professional development and advanced degrees
• Employee stock purchase plan offering discounted JPMorgan Chase shares
• Wellness programs including gym memberships, mental health support, and fitness challenges
• Parental leave benefits with up to 16 weeks of paid time off
• Access to on-site childcare discounts and family care resources

JP Morgan Chase is an equal opportunity employer.