Branch Operations Lead - Danbury Lake Ave - Danbury, CT

Location: Danbury, CT, United States

Job Family: Branch Operations Lead

About the Role

At JPMorgan Chase, we are committed to fostering a culture of inclusion and innovation in the financial services industry. As a Branch Operations Lead at our Danbury Lake Ave branch in Danbury, CT, you will play a pivotal role in delivering exceptional client experiences while overseeing the seamless execution of daily operations. This position embodies our core values of hospitality and client care, ensuring that every interaction reflects the high standards of one of the world's leading financial institutions. You will lead a dynamic team in a vibrant community setting, promoting JPMorgan Chase's wide array of products, from checking and savings accounts to lending solutions and investment advisory services, all while maintaining the utmost integrity and compliance. Your responsibilities will include managing branch workflows, coaching team members on best practices, and driving performance metrics to exceed client expectations. In this role, you will handle complex transactions, resolve escalated issues, and identify opportunities to deepen client relationships, contributing to the branch's success in achieving sales and service goals. With a focus on operational excellence, you will ensure adherence to stringent regulatory requirements, including those set by the FDIC and OCC, while safeguarding client assets through meticulous cash management and security protocols. This position offers the chance to grow within JPMorgan Chase's robust career development framework, leveraging our global resources to advance in the competitive financial services landscape. Joining our team means becoming part of a supportive network that values work-life balance and professional growth. The Danbury Lake Ave branch serves a diverse clientele in Connecticut, providing an ideal environment to apply your expertise in branch banking and leadership. If you are passionate about financial services and dedicated to creating meaningful client connections, this role at JPMorgan Chase offers rewarding opportunities to make a tangible impact in the community.

Key Responsibilities

• Oversee daily branch operations at the Danbury Lake Ave location, ensuring smooth functioning and adherence to JPMorgan Chase standards
• Lead a team of tellers and operations staff, providing coaching, training, and performance feedback to drive exceptional client service
• Deliver outstanding client experiences by resolving inquiries, processing transactions, and promoting JPMorgan Chase banking products
• Ensure compliance with federal and state banking regulations, including anti-money laundering (AML) and know-your-customer (KYC) protocols
• Manage cash handling, vault operations, and inventory to maintain security and accuracy in financial transactions
• Identify opportunities to deepen client relationships by recommending personalized financial solutions like mortgages, credit cards, and wealth management services
• Monitor branch metrics, such as client satisfaction scores and operational efficiency, and implement improvements as needed
• Collaborate with branch management to execute sales goals and community engagement initiatives in Danbury, CT
• Handle escalated client issues with empathy and professionalism, embodying JPMorgan Chase's commitment to hospitality
• Conduct regular audits and reconciliations to safeguard branch assets and mitigate operational risks

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in business, finance, or related field preferred
• At least 2 years of experience in branch banking, customer service, or financial services operations
• Strong understanding of banking regulations and compliance standards in the financial services industry
• Proven ability to lead teams and manage daily operations in a retail banking environment
• Excellent communication skills with the ability to interact with diverse clients and colleagues
• Proficiency in banking software and Microsoft Office Suite
• Availability to work flexible hours, including weekends, in a branch setting

Preferred Qualifications

• Prior supervisory experience in a JPMorgan Chase branch or similar financial institution
• Knowledge of JPMorgan Chase products and services, including deposit accounts, loans, and investment options
• Experience with risk management and fraud prevention in banking operations
• Bilingual proficiency in English and Spanish, given the diverse client base in Danbury, CT
• Certification in financial services, such as Certified Banker's Trust or similar

Required Skills

• Customer service excellence
• Team leadership and motivation
• Banking operations management
• Regulatory compliance knowledge
• Cash handling and reconciliation
• Sales and relationship building
• Problem-solving and conflict resolution
• Attention to detail and accuracy
• Proficiency in core banking systems like Shaw and Horizon
• Microsoft Excel and data analysis
• Risk assessment and fraud detection
• Communication (verbal and written)
• Time management in fast-paced environments
• Adaptability to changing financial regulations
• Empathy and client-focused mindset

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with generous company matching up to 5% of eligible pay
• Paid time off including vacation, sick days, and holidays, plus parental leave benefits
• Tuition reimbursement and educational assistance for career advancement in financial services
• Employee stock purchase plan allowing discounted shares of JPMorgan Chase common stock
• Wellness programs including gym memberships, mental health support, and financial wellness resources
• Performance-based bonuses and incentives tied to branch and individual goals
• Access to JPMorgan Chase's global mobility programs and professional development opportunities

JP Morgan Chase is an equal opportunity employer.