Branch Operations Lead - Dayton Market - Tipp City, OH

Location: Tipp City, OH, United States

Job Family: Branch Operations Lead

About the Role

At JP Morgan Chase, we are committed to fostering a culture of hospitality and excellence in client care. As a Branch Operations Lead in our Dayton Market branch located in Tipp City, OH, you will play a pivotal role in delivering exceptional experiences to our clients while ensuring the smooth operation of branch activities. This position involves leading a team to handle daily transactions, client inquiries, and operational tasks in a dynamic retail banking environment. You will embody our core values by prioritizing client needs, promoting financial wellness, and upholding the highest standards of integrity and compliance in all interactions. Your key responsibilities will include overseeing branch workflows, from teller line management to secure cash handling and vault operations, while driving team performance to meet key metrics such as client satisfaction and operational efficiency. You will collaborate with market leaders to implement strategies that grow deposits, cross-sell products like checking accounts, mortgages, and investment services, and support JP Morgan Chase's broader goals in the financial services sector. Additionally, you will ensure adherence to stringent regulatory requirements, conduct routine audits, and train staff on best practices to minimize risks and enhance service quality in this community-focused branch. This role offers a rewarding opportunity to advance your career within one of the world's leading financial institutions. We value diverse perspectives and provide robust professional development resources to help you thrive. If you are passionate about operations leadership and client-centric banking, join our team in Tipp City to contribute to JP Morgan Chase's mission of empowering clients to achieve their financial aspirations.

Key Responsibilities

• Oversee daily branch operations to ensure seamless client service and adherence to JP Morgan Chase standards
• Lead a team of tellers and operations staff, providing coaching, training, and performance feedback
• Deliver exceptional client experiences by resolving inquiries, processing transactions, and promoting banking products
• Ensure compliance with federal and state banking regulations, including anti-money laundering (AML) and know-your-customer (KYC) protocols
• Manage branch audits, risk assessments, and operational controls to mitigate fraud and errors
• Collaborate with market leaders to drive branch performance metrics, such as client satisfaction scores and deposit growth
• Facilitate client onboarding for new accounts, loans, and investment services in line with JP Morgan's hospitality model
• Monitor and optimize branch resources, including cash handling, vault management, and inventory
• Identify opportunities for process improvements and implement best practices in branch efficiency
• Support community engagement initiatives to strengthen JP Morgan Chase's presence in the Dayton market

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in business, finance, or related field preferred
• At least 3 years of experience in branch banking operations or customer service within the financial services industry
• Proven track record of leading teams in a retail banking environment
• Strong knowledge of banking regulations, compliance standards, and risk management practices
• Excellent communication and interpersonal skills to interact with diverse clients
• Proficiency in banking software and Microsoft Office Suite
• Ability to work flexible hours, including weekends, in a branch setting

Preferred Qualifications

• Experience in JP Morgan Chase systems and processes
• Certification in financial services, such as Certified Banker's Trust or similar
• Previous supervisory role in a high-volume branch operation
• Bilingual proficiency in English and Spanish to serve diverse client bases
• Familiarity with digital banking tools and client onboarding processes

Required Skills

• Branch operations management
• Team leadership and motivation
• Client relationship building
• Regulatory compliance knowledge
• Risk assessment and mitigation
• Cash handling and transaction processing
• Banking product knowledge
• Customer service excellence
• Problem-solving and decision-making
• Communication (verbal and written)
• Time management and prioritization
• Proficiency in core banking systems
• Data analysis for performance metrics
• Conflict resolution
• Adaptability to fast-paced environments

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs with gym memberships and mental health support
• Parental leave and family care benefits
• Access to JP Morgan Chase's global career mobility and internal job opportunities

JP Morgan Chase is an equal opportunity employer.