Branch Operations Lead - Edwardsville Crossing Branch - Edwardsville, IL

Location: Edwardsville, IL, United States

Job Family: Branch Operations Lead

About the Role

At JPMorgan Chase, we are committed to delivering unparalleled client experiences through our network of branches, and the Branch Operations Lead role at our Edwardsville Crossing Branch in Edwardsville, IL, is pivotal in achieving this. As a Branch Operations Lead, you will spearhead the operational excellence of the branch, ensuring every client interaction embodies our hospitality-driven approach. This position involves managing daily workflows, from transaction processing to team coordination, while upholding the highest standards of compliance and security in a dynamic financial services environment. You will play a key role in fostering a collaborative team atmosphere, driving performance metrics, and contributing to the branch's success in serving the Edwardsville community with personalized banking solutions. Your responsibilities will extend to leading a dedicated team of operations professionals, providing hands-on guidance to enhance their skills in areas like client onboarding, account management, and product promotions. In this role, you will collaborate closely with branch managers to align operations with broader JPMorgan Chase initiatives, such as digital banking integrations and sustainable finance practices. By monitoring key performance indicators and implementing process improvements, you will help optimize efficiency and minimize operational risks, all while prioritizing client satisfaction. This position demands a proactive mindset to address emerging challenges in the financial services industry, including evolving regulatory landscapes and technological advancements. JPMorgan Chase values innovation and integrity, and as a Branch Operations Lead, you will contribute to our mission of empowering clients to achieve their financial goals. This role offers opportunities for professional growth within one of the world's leading financial institutions, with access to robust training programs and career development paths. If you are passionate about operations leadership and client-centric service in a supportive, inclusive environment, join us at the Edwardsville Crossing Branch to make a meaningful impact in the lives of our clients and community.

Key Responsibilities

• Oversee daily branch operations at the Edwardsville Crossing Branch, ensuring efficient transaction processing and compliance with JPMorgan Chase standards
• Lead a team of tellers and operations staff, providing coaching, training, and performance feedback to deliver exceptional client service
• Manage client interactions, resolving complex inquiries and escalating issues to ensure a seamless hospitality-driven experience
• Conduct regular audits and quality checks on operational processes to mitigate risks and maintain regulatory adherence
• Collaborate with branch leadership to implement sales initiatives and promote JPMorgan Chase products like checking accounts, loans, and investment services
• Monitor branch security protocols and cash handling procedures to safeguard assets and client information
• Analyze operational metrics and prepare reports to drive process improvements and enhance client satisfaction
• Foster a positive team environment aligned with JPMorgan Chase's core values of integrity, innovation, and client focus
• Support community engagement efforts in Edwardsville, IL, to build lasting client relationships and brand loyalty
• Stay updated on industry trends and JPMorgan Chase policies to ensure the branch operates at peak efficiency

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business administration, or related field preferred
• Minimum of 2-3 years of experience in branch banking operations, customer service, or financial services
• Strong knowledge of banking regulations, compliance standards, and risk management practices
• Proven ability to lead teams and manage daily operations in a fast-paced environment
• Excellent communication and interpersonal skills to interact with diverse clients
• Proficiency in banking software and Microsoft Office Suite
• Ability to work flexible hours, including weekends, to meet branch needs

Preferred Qualifications

• Prior supervisory experience in a retail banking or financial services setting
• Certification in banking operations or financial services (e.g., Certified Bank Operations Professional)
• Experience with JPMorgan Chase systems and processes
• Bilingual skills to serve a diverse client base in Edwardsville, IL
• Knowledge of local financial regulations and community banking dynamics

Required Skills

• Branch operations management
• Team leadership and motivation
• Customer service excellence
• Regulatory compliance knowledge
• Risk assessment and mitigation
• Financial product knowledge
• Data analysis and reporting
• Problem-solving and decision-making
• Communication (verbal and written)
• Time management and organization
• Proficiency in banking software (e.g., Teller Systems, CRM tools)
• Microsoft Office Suite (Excel, Word, PowerPoint)
• Conflict resolution
• Attention to detail
• Adaptability to changing priorities

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with generous company matching up to 6%
• Paid time off including vacation, sick days, and 11 paid holidays annually
• Tuition reimbursement program for professional development and advanced education
• Employee stock purchase plan allowing discounted shares of JPMorgan Chase stock
• Wellness programs including gym memberships, mental health support, and fitness challenges
• Parental leave benefits with up to 16 weeks of paid time off for new parents
• Access to on-site childcare discounts and family support resources

JP Morgan Chase is an equal opportunity employer.