Branch Operations Lead - Federal Road Danbury - Danbury, CT (Bi-Lingual Spanish Preferred)

Location: Danbury, CT, United States

Job Family: Branch Operations Lead

About the Role

As a Branch Operations Lead at JPMorgan Chase's Federal Road branch in Danbury, CT, you will play a pivotal role in delivering exceptional client experiences while upholding our renowned commitment to hospitality and client care. In this leadership position, you will oversee the day-to-day operations of a dynamic branch environment, ensuring seamless transactions, regulatory adherence, and a welcoming atmosphere for diverse clients. Bilingual candidates fluent in Spanish are particularly encouraged to apply, as this skill enhances our ability to serve the multicultural community in Danbury. Your expertise in financial services will directly contribute to building lasting client relationships and supporting JPMorgan Chase's mission to be the most trusted financial partner. Key to success in this role is your ability to lead and inspire a team of operations professionals, fostering a culture of excellence and collaboration. You will manage critical functions such as cash vault operations, teller line efficiency, and account servicing, all while promoting JPMorgan Chase's innovative products like digital banking solutions, mortgages, and investment services. By monitoring performance metrics and implementing process improvements, you will help drive branch success in a competitive financial landscape. Compliance with federal regulations, including anti-money laundering protocols and consumer protection laws, is paramount, and you will ensure your team maintains the highest standards of integrity. JPMorgan Chase offers unparalleled opportunities for growth in the financial services industry, with this position providing a platform to advance your career in branch leadership. Join a global leader where your contributions impact clients' financial well-being and the broader economy. We value diversity, inclusion, and a client-first mindset, making this role ideal for motivated professionals passionate about operations and community service in Danbury, CT.

Key Responsibilities

• Oversee daily branch operations to ensure smooth and efficient functioning, including cash handling and transaction processing
• Lead a team of tellers and operations staff, providing coaching and performance feedback to drive exceptional client service
• Deliver outstanding client experiences by resolving inquiries, opening accounts, and promoting JPMorgan Chase products like checking, savings, and credit solutions
• Ensure compliance with federal banking regulations, internal policies, and risk management protocols
• Monitor branch metrics such as client satisfaction scores and operational efficiency, implementing improvements as needed
• Collaborate with branch management to support sales initiatives and community engagement events
• Handle escalated client issues with empathy and professionalism, embodying JPMorgan Chase's hospitality standards
• Maintain accurate records and perform end-of-day reconciliations for audit readiness
• Train new hires on operational procedures and JPMorgan Chase's client-centric approach

Required Qualifications

• High school diploma, GED, or equivalent work experience
• At least 2 years of customer service experience in a retail or financial services environment
• Strong understanding of banking operations and regulatory compliance
• Proficiency in handling cash transactions and account management
• Ability to work in a fast-paced branch setting with varying shifts
• Excellent communication skills for client interactions
• Commitment to JPMorgan Chase's core values of integrity and client focus

Preferred Qualifications

• Bilingual proficiency in Spanish and English
• Prior experience in branch banking or operations at a financial institution
• Knowledge of JPMorgan Chase products and services
• Experience with digital banking tools and CRM systems
• Leadership or supervisory experience in a team environment

Required Skills

• Customer service excellence
• Cash handling and reconciliation
• Regulatory compliance knowledge
• Team leadership and motivation
• Problem-solving and conflict resolution
• Attention to detail in financial transactions
• Proficiency in banking software and Microsoft Office
• Bilingual communication (Spanish preferred)
• Time management in high-volume environments
• Sales acumen for product recommendations
• Risk assessment and fraud detection
• Adaptability to shifting priorities
• Empathy and active listening
• Data analysis for operational reporting
• Commitment to ethical standards

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs with gym memberships and mental health support
• Career growth opportunities within JPMorgan Chase's global network
• Parental leave and family-friendly benefits

JP Morgan Chase is an equal opportunity employer.