Branch Operations Lead - Florida and Hwy 41 - Lutz, FL

Location: Lutz, FL, United States

Job Family: Branch Operations Lead

About the Role

At JPMorgan Chase, we are committed to delivering unparalleled client experiences in the financial services industry, and as a Branch Operations Lead at our Lutz, FL location on Florida and Hwy 41, you will play a pivotal role in embodying our hospitality-driven culture. In this leadership position, you will oversee the seamless execution of branch operations, ensuring every client interaction reflects our dedication to trust, innovation, and personalized service. From managing teller lines to facilitating complex account services, your efforts will directly contribute to the success of our retail banking division, helping clients achieve their financial goals in the vibrant Lutz community. Your day-to-day responsibilities will include leading a team of dedicated associates, fostering a collaborative environment where compliance and efficiency go hand-in-hand. You will navigate the intricacies of banking regulations, mitigate operational risks, and drive performance metrics to exceed branch targets. By promoting JPMorgan Chase's suite of products—such as digital banking apps, mortgages, and investment options—you will not only resolve client needs but also uncover opportunities to deepen relationships, all while maintaining the highest standards of security and confidentiality in line with our global risk management framework. Joining JPMorgan Chase means becoming part of a world-class institution that values professional growth and work-life balance. In this role, you will have access to robust training programs, mentorship from seasoned leaders, and the chance to advance within our expansive network of branches and corporate opportunities. If you thrive in a client-centric environment and are passionate about operational excellence in financial services, this position offers a rewarding path to impact lives and build lasting legacies in the heart of Florida's dynamic market.

Key Responsibilities

• Oversee daily branch operations, including teller transactions, account openings, and cash handling to ensure accuracy and efficiency
• Lead a team of branch associates, providing coaching, training, and performance feedback to drive exceptional client service
• Deliver outstanding client experiences by resolving inquiries, addressing concerns, and promoting JPMorgan Chase products like checking, savings, and lending solutions
• Ensure compliance with federal and state banking regulations, including KYC, AML, and fraud prevention protocols
• Manage branch audits, reconciliations, and reporting to maintain operational integrity and minimize risks
• Collaborate with sales teams to support client acquisition and retention initiatives in the Lutz, FL area
• Monitor branch metrics, such as client satisfaction scores and operational efficiency, to identify improvement opportunities
• Foster a culture of hospitality and inclusion, embodying JPMorgan Chase's commitment to client care
• Handle escalated client issues with empathy and professionalism to uphold the firm's reputation
• Support community engagement efforts along Florida and Hwy 41 to build local relationships and brand loyalty

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business administration, or related field preferred
• At least 2-3 years of experience in branch banking operations, customer service, or financial services
• Strong knowledge of banking regulations, compliance standards, and risk management practices
• Proven ability to lead teams and manage daily operations in a fast-paced retail environment
• Excellent communication and interpersonal skills to interact with diverse clients
• Proficiency in banking software and Microsoft Office Suite
• Availability to work flexible hours, including weekends, to support branch needs

Preferred Qualifications

• Previous supervisory experience in a JPMorgan Chase branch or similar financial institution
• Certification in anti-money laundering (AML) or banking operations
• Experience with digital banking tools and client relationship management systems
• Bilingual proficiency in English and Spanish to serve the Lutz community
• Familiarity with Florida-specific banking regulations and market dynamics

Required Skills

• Branch operations management
• Team leadership and motivation
• Client relationship building
• Regulatory compliance and risk assessment
• Cash handling and transaction processing
• Problem-solving and conflict resolution
• Data analysis and reporting
• Customer service excellence
• Banking product knowledge
• Time management and prioritization
• Communication (verbal and written)
• Adaptability in dynamic environments
• Proficiency in core banking systems like Shaw and nCino
• Attention to detail for audit compliance
• Interpersonal skills for diverse client interactions

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 5% of eligible compensation
• Generous paid time off, including vacation, sick days, and paid holidays
• Tuition reimbursement program for professional development and advanced education
• Employee stock purchase plan and access to financial wellness resources
• Fitness and wellness programs, including gym memberships and mental health support
• Parental leave benefits and family care resources
• Discounts on JPMorgan Chase products and services, plus commuter benefits

JP Morgan Chase is an equal opportunity employer.