Branch Operations Lead - Foley Branch (New Build) - Foley, AL

Location: Foley, AL, United States

Job Family: Branch Operations Lead

About the Role

At JP Morgan Chase, we are building the future of banking with the opening of our new Foley Branch in Foley, AL. As a Branch Operations Lead, you will play a pivotal role in delivering exceptional client experiences while leading the operational backbone of this state-of-the-art facility. Embodying our commitment to hospitality and client care, you will ensure every interaction reflects the high standards of one of the world's leading financial institutions. This position offers the opportunity to contribute to a brand-new branch environment, where your expertise in operations will help establish efficient processes from day one, fostering a welcoming atmosphere for the Foley community. In this leadership role, you will oversee daily branch operations, including transaction processing, cash management, and team supervision, all while adhering to stringent compliance and risk management protocols. You will coach and develop a team of operations staff, driving performance to meet JP Morgan Chase's goals for client satisfaction and operational excellence. Collaborating closely with branch management, you will support sales initiatives by promoting digital tools and financial solutions tailored to clients' needs. Your ability to handle escalated issues and maintain accuracy in a fast-paced setting will be crucial to building lasting client relationships and upholding our reputation for integrity and innovation in financial services. Joining JP Morgan Chase means becoming part of a global team dedicated to empowering clients and communities. We value diverse perspectives and offer robust professional development opportunities to help you grow your career in banking. If you are passionate about operations leadership and excited to shape the success of a new branch, apply today to bring your skills to our Foley team.

Key Responsibilities

• Lead daily branch operations to ensure seamless functionality in the new Foley branch, including cash handling, transaction processing, and vault management
• Oversee a team of tellers and operations staff, providing coaching, training, and performance feedback to maintain high service standards
• Deliver exceptional client experiences by embodying JP Morgan Chase's hospitality commitment, resolving inquiries, and promoting financial products
• Ensure compliance with all federal and state banking regulations, conducting audits and implementing risk management protocols
• Collaborate with branch management to support sales initiatives and achieve operational efficiency goals
• Manage inventory of branch supplies, equipment setup for the new build, and facility maintenance
• Monitor and report on key performance indicators, such as transaction accuracy and client satisfaction metrics
• Foster a positive team environment while upholding JP Morgan Chase's core values of integrity and excellence
• Assist in client onboarding, account openings, and providing guidance on digital banking tools
• Respond to escalated client issues promptly to enhance satisfaction and loyalty

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in business, finance, or related field preferred
• At least 3 years of experience in branch banking operations or financial services
• Proven track record in delivering exceptional client service in a retail banking environment
• Strong understanding of banking regulations and compliance standards
• Experience leading teams or supervising staff in a customer-facing role
• Ability to work in a fast-paced, new build branch setting with adaptability to change
• Valid driver's license and ability to travel within the local area as needed

Preferred Qualifications

• Prior experience with JP Morgan Chase systems and processes
• Knowledge of new branch openings and operational setup
• Certification in banking operations or financial services (e.g., ABA courses)
• Bilingual proficiency in English and Spanish to serve diverse Foley community
• Experience in sales and relationship management within financial services

Required Skills

• Proficiency in banking software and transaction systems (e.g., TellerNet, core banking platforms)
• Strong leadership and team management abilities
• Excellent customer service and interpersonal communication skills
• Knowledge of financial products including deposits, loans, and investments
• Attention to detail for accurate transaction processing and record-keeping
• Problem-solving and conflict resolution expertise
• Regulatory compliance and risk assessment skills
• Time management and organizational proficiency in a dynamic environment
• Sales acumen for promoting banking services
• Adaptability to new technologies and branch setup processes
• Analytical skills for performance reporting and metrics analysis
• Empathy and active listening for client interactions
• Multitasking in high-volume retail settings
• Basic financial literacy and advisory capabilities
• Proficiency in Microsoft Office Suite for operational reporting

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs with gym memberships and health incentives
• Parental leave and family support benefits
• Access to JP Morgan Chase's global career development resources and mentoring

JP Morgan Chase is an equal opportunity employer.