Branch Operations Lead - Fort Bragg Branch - Fort Bragg, CA

Location: Fort Bragg, CA, United States

Job Family: Branch Operations Lead

About the Role

At JP Morgan Chase, we are committed to delivering unparalleled client experiences in the financial services industry, and as a Branch Operations Lead at our Fort Bragg Branch in Fort Bragg, CA, you will play a pivotal role in embodying our hospitality-driven culture. This position involves leading daily operations to ensure smooth functioning of teller services, client onboarding, and transaction processing while promoting our wide array of banking products, from personal checking accounts to mortgage solutions tailored to the unique needs of the Fort Bragg community. You will foster a high-performance team environment, driving client satisfaction and branch growth in alignment with JP Morgan Chase's global standards of excellence and innovation in retail banking. In this leadership role, you will oversee a dynamic team, providing guidance on compliance with stringent banking regulations such as those from the FDIC and OCC, while mitigating operational risks in a secure and efficient manner. Your responsibilities will include monitoring key performance indicators, resolving escalated client issues with empathy and expertise, and collaborating on local initiatives to strengthen community ties in Fort Bragg. By leveraging JP Morgan Chase's cutting-edge digital tools and resources, you will enhance operational efficiency and empower your team to exceed sales targets for products like wealth management advisory services and small business lending. Joining JP Morgan Chase means becoming part of a prestigious institution renowned for its integrity and client-centric approach in the financial sector. As Branch Operations Lead, you will contribute to our mission of powering the progress of individuals and communities, with opportunities for career advancement in one of the world's leading financial services firms. If you thrive in a fast-paced branch setting and are passionate about exceptional service, this role offers a rewarding path to professional fulfillment in Fort Bragg, CA.

Key Responsibilities

• Oversee daily branch operations at the Fort Bragg Branch, ensuring seamless execution of teller and platform services while upholding JP Morgan Chase's standards of hospitality and client care
• Lead a team of branch associates, providing coaching, performance feedback, and fostering a collaborative environment to deliver exceptional client experiences
• Manage client interactions, resolving complex inquiries and promoting JP Morgan Chase products such as checking accounts, loans, and investment services tailored to the local Fort Bragg community
• Ensure compliance with all federal and state banking regulations, including anti-money laundering (AML) protocols and Know Your Customer (KYC) requirements
• Monitor branch performance metrics, including sales targets, operational efficiency, and client satisfaction scores, implementing improvements as needed
• Handle cash management, vault operations, and end-of-day reconciliations to maintain accuracy and security
• Collaborate with regional leadership to execute branch initiatives, such as community outreach events in Fort Bragg, CA, to build client loyalty
• Identify opportunities for process enhancements and risk mitigation in branch operations
• Train staff on JP Morgan Chase policies, digital tools, and best practices for client service in the financial services industry

Required Qualifications

• High school diploma, GED, or equivalent required; bachelor's degree in finance, business administration, or related field preferred
• At least 3 years of experience in branch banking operations, customer service, or financial services
• Proven track record in leading teams and managing daily branch operations in a retail banking environment
• Strong knowledge of banking regulations, compliance standards, and risk management practices specific to JP Morgan Chase
• Excellent communication and interpersonal skills to deliver exceptional client experiences
• Ability to work flexible hours, including weekends, in a branch setting
• Proficiency in banking software and Microsoft Office Suite

Preferred Qualifications

• Previous supervisory experience in a JP Morgan Chase branch or similar financial institution
• Certification in banking operations or financial services (e.g., Certified Bank Manager)
• Experience with military banking services or community involvement in areas like Fort Bragg, CA
• Bilingual proficiency in English and Spanish to serve diverse client bases
• Advanced knowledge of digital banking tools and client relationship management systems

Required Skills

• Branch operations management
• Team leadership and motivation
• Client relationship building
• Regulatory compliance knowledge
• Risk assessment and mitigation
• Cash handling and reconciliation
• Sales and product promotion
• Problem-solving and decision-making
• Communication (verbal and written)
• Customer service excellence
• Proficiency in banking software (e.g., Teller Systems, CRM tools)
• Microsoft Office Suite (Excel, Word, Outlook)
• Time management and multitasking
• Conflict resolution
• Adaptability to fast-paced environments

Benefits

• Comprehensive medical, dental, and vision insurance plans with JP Morgan Chase contributions
• 401(k) retirement savings plan with generous company matching up to 5% of eligible pay
• Paid time off including vacation, sick days, and 11 paid holidays annually
• Tuition reimbursement program for professional development and advanced degrees in finance or related fields
• Employee stock purchase plan allowing discounted shares of JP Morgan Chase stock
• Wellness programs including gym memberships, mental health support, and fitness challenges
• Parental leave benefits with up to 16 weeks of paid leave for new parents
• Access to on-site childcare discounts and family support resources

JP Morgan Chase is an equal opportunity employer.