Branch Operations Lead - Garland/Rockwall Market - Garland, TX

Location: Rockwall, TX, United States

Job Family: Branch Operations Lead

About the Role

As a Branch Operations Lead in the Garland/Rockwall Market at JP Morgan Chase, you will play a pivotal role in delivering exceptional client experiences while ensuring seamless branch operations. Located in Rockwall, TX, this position embodies our core values of hospitality and client care, supporting the diverse communities we serve in the greater Dallas area. You will lead a team of dedicated associates, overseeing daily activities such as transaction processing, account management, and product recommendations for personal and business banking solutions. Your focus will be on fostering strong client relationships, driving operational excellence, and upholding the highest standards of compliance in a fast-paced retail banking environment. In this leadership role, you will collaborate with market executives to achieve key performance indicators, including client satisfaction scores and sales targets for offerings like Chase checking accounts, credit cards, mortgages, and investment services. You will conduct team training on JP Morgan Chase's proprietary systems, ensure adherence to regulatory requirements such as those from the FDIC and OCC, and implement risk mitigation strategies to protect both clients and the firm. By monitoring branch metrics and resolving complex issues, you will contribute to the overall success of our branch network, promoting a culture of inclusion and innovation that aligns with JP Morgan Chase's global reputation as a trusted financial leader. Joining JP Morgan Chase means becoming part of a world-class organization committed to your professional growth and well-being. We offer robust development opportunities, competitive compensation, and a supportive environment where your contributions directly impact clients' financial journeys. If you are passionate about operations, client advocacy, and team leadership in the financial services industry, this role in Rockwall, TX, provides the platform to advance your career while making a meaningful difference in the Garland/Rockwall community.

Key Responsibilities

• Oversee daily branch operations, including teller transactions, account openings, and cash handling to ensure accuracy and efficiency
• Lead a team of branch associates, providing coaching, training, and performance feedback to drive team success
• Deliver exceptional client experiences by resolving inquiries, addressing concerns, and promoting JP Morgan Chase products like checking, savings, and lending solutions
• Ensure compliance with federal and state banking regulations, including anti-money laundering (AML) and Know Your Customer (KYC) protocols
• Manage branch audits, risk assessments, and operational controls to minimize fraud and errors
• Collaborate with market leaders to achieve sales goals and enhance client relationships in the Garland/Rockwall area
• Monitor branch metrics, such as service levels and operational efficiency, and implement improvements as needed
• Foster a culture of hospitality and inclusion, embodying JP Morgan Chase's commitment to client care
• Handle escalated client issues and coordinate with support teams for seamless resolutions
• Support community engagement initiatives to strengthen JP Morgan Chase's presence in Rockwall, TX

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business administration, or related field preferred
• At least 3 years of experience in branch banking operations or financial services
• Proven track record in delivering exceptional customer service in a retail banking environment
• Strong understanding of banking regulations, compliance standards, and risk management practices
• Experience leading teams or supervising staff in a fast-paced setting
• Proficiency in banking software and Microsoft Office Suite
• Ability to work flexible hours, including weekends, to meet branch needs

Preferred Qualifications

• Bachelor's degree in finance or related field
• 5+ years in retail banking with operational leadership experience
• Certification in banking operations or compliance (e.g., ABA Compliance Certificate)
• Bilingual skills, particularly Spanish, to serve diverse client base in Garland/Rockwall market
• Experience with JP Morgan Chase systems and processes

Required Skills

• Customer service excellence
• Team leadership and motivation
• Operational efficiency and process improvement
• Banking compliance and regulatory knowledge
• Risk management and fraud detection
• Sales and relationship building
• Problem-solving and conflict resolution
• Attention to detail and accuracy
• Proficiency in financial software (e.g., core banking systems)
• Microsoft Office Suite (Excel, Word, Outlook)
• Communication (verbal and written)
• Time management and multitasking
• Adaptability in a dynamic environment
• Data analysis for performance metrics
• Cultural sensitivity and inclusivity

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs, including gym memberships and mental health support
• Parental leave and family benefits
• Access to JP Morgan Chase's global career development resources and mentorship programs

JP Morgan Chase is an equal opportunity employer.