Branch Operations Lead - Grand Parkway at Harmony Commons, Spring TX

Location: Spring, TX, United States

Job Family: Branch Operations Lead

About the Role

At JPMorgan Chase, we are committed to fostering an inclusive environment where exceptional client experiences drive our success. As a Branch Operations Lead at our Grand Parkway at Harmony Commons location in Spring, TX, you will play a pivotal role in delivering the hospitality and care that define our brand. This position involves leading daily operations in a dynamic branch setting, ensuring efficient transaction processing, team performance, and adherence to the highest standards of financial integrity. You will embody our core values by creating welcoming interactions that build lasting client relationships and contribute to the growth of our retail banking footprint in the Greater Houston area. Your responsibilities will include overseeing a team of operations staff, managing cash and security protocols, and driving operational excellence while promoting JPMorgan Chase's suite of banking products, from checking accounts to investment services. In this leadership role, you will collaborate with branch managers to meet sales targets, resolve complex client issues, and ensure full compliance with regulations such as those from the FDIC and OCC. By leveraging your expertise in financial services, you will help mitigate risks, optimize workflows, and support the branch's transition to digital banking solutions, all while maintaining a focus on client satisfaction in a diverse community. We seek a proactive leader passionate about financial services and team development. Joining JPMorgan Chase means access to world-class resources, ongoing training, and opportunities for career advancement within one of the world's leading financial institutions. If you thrive in a client-facing environment and are dedicated to operational precision, this role offers a rewarding path to impact lives through trusted banking services in Spring, TX.

Key Responsibilities

• Oversee daily branch operations at the Grand Parkway at Harmony Commons location, ensuring seamless client transactions and service delivery
• Lead a team of tellers and operations staff, providing coaching, training, and performance feedback to uphold JPMorgan Chase standards
• Deliver exceptional client experiences by resolving inquiries, promoting banking products, and embodying our hospitality commitment
• Ensure compliance with federal and state banking regulations, including anti-money laundering (AML) and know-your-customer (KYC) protocols
• Manage branch security, cash handling, and vault operations to mitigate risks and protect client assets
• Collaborate with branch management to drive sales goals, such as opening new accounts and cross-selling financial solutions
• Monitor and report on key performance indicators (KPIs) for operational efficiency and client satisfaction
• Facilitate community engagement initiatives to strengthen JPMorgan Chase's presence in Spring, TX
• Handle escalated client issues with empathy and professionalism, escalating to senior management when necessary
• Support digital transformation efforts by guiding clients on mobile banking and online tools

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business administration, or related field preferred
• Minimum of 2-3 years of experience in branch banking operations, customer service, or financial services
• Strong understanding of banking regulations, compliance standards, and risk management practices
• Proven track record in leading teams and managing daily branch operations
• Excellent communication and interpersonal skills to interact with diverse clients
• Proficiency in banking software and Microsoft Office Suite
• Ability to work flexible hours, including weekends, in a fast-paced environment

Preferred Qualifications

• Previous supervisory experience in a JPMorgan Chase branch or similar financial institution
• Certification in banking operations or financial services (e.g., Certified Bank Manager)
• Bilingual proficiency in English and Spanish to serve the diverse Spring, TX community
• Experience with digital banking tools and client relationship management systems
• Knowledge of local market dynamics in the Greater Houston area

Required Skills

• Branch operations management
• Team leadership and motivation
• Customer service excellence
• Regulatory compliance knowledge
• Risk assessment and mitigation
• Cash handling and reconciliation
• Sales and relationship building
• Problem-solving and conflict resolution
• Proficiency in banking systems (e.g., TellerNet, CRM tools)
• Microsoft Office Suite (Excel, Word, Outlook)
• Communication (verbal and written)
• Time management and multitasking
• Attention to detail
• Adaptability to changing priorities
• Empathy and client-centric mindset

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with generous company matching
• Paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and certifications
• Employee stock purchase plan and performance-based bonuses
• Wellness programs, including gym memberships and mental health support
• Family benefits such as parental leave and adoption assistance
• Access to JPMorgan Chase's global career mobility and internal job opportunities

JP Morgan Chase is an equal opportunity employer.