Branch Operations Lead - Greater Jackson - Jackson, MS

Location: Jackson, MS, United States

Job Family: Branch Operations Lead

About the Role

At JPMorgan Chase, we are committed to delivering unparalleled client experiences in the financial services industry, and as a Branch Operations Lead in the Greater Jackson area of Jackson, MS, you will play a pivotal role in upholding this standard. Reporting to the Branch Manager, you will oversee the seamless execution of daily operations in a dynamic retail banking environment, ensuring that every client interaction reflects our core values of hospitality, integrity, and innovation. This position is ideal for a seasoned operations professional passionate about leading teams and driving operational excellence while contributing to the growth of our Chase branches in the local community. Your primary focus will be on managing branch workflows, from transaction processing and cash vault security to team training and performance coaching. You will collaborate closely with associates to promote JPMorgan Chase's diverse portfolio of banking solutions, including checking and savings accounts, mortgages, and investment services, while maintaining strict adherence to regulatory requirements such as those set by the Federal Reserve and Consumer Financial Protection Bureau. By fostering a supportive team culture and leveraging data-driven insights, you will enhance client satisfaction and operational efficiency, directly impacting our reputation as a trusted financial partner in Jackson, MS. In this leadership role, you will have opportunities for career advancement within one of the world's largest financial institutions, with access to robust professional development programs. If you thrive in a client-focused setting and are eager to embody JPMorgan Chase's commitment to excellence, join us to make a meaningful difference in the lives of our clients and the Greater Jackson community.

Key Responsibilities

• Oversee daily branch operations, including cash handling, transaction processing, and vault management to ensure accuracy and security
• Lead and mentor a team of tellers and operations staff, providing training on JPMorgan Chase policies and best practices
• Deliver exceptional client experiences by resolving inquiries, promoting banking products, and embodying Chase's hospitality standards
• Ensure compliance with federal and state regulations, including anti-money laundering (AML) and Know Your Customer (KYC) protocols
• Monitor branch performance metrics, such as client satisfaction scores and operational efficiency, and implement improvements
• Collaborate with branch managers to drive sales initiatives and cross-sell financial solutions like loans, investments, and credit cards
• Manage inventory of branch supplies and equipment, coordinating with corporate support for maintenance and upgrades
• Conduct regular audits and reconciliations to mitigate risks and maintain financial integrity
• Foster a positive team environment by addressing associate concerns and promoting professional development opportunities
• Support community engagement efforts in the Greater Jackson area to enhance JPMorgan Chase's local presence

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business administration, or related field preferred
• At least 2-3 years of experience in branch banking operations, retail financial services, or customer-facing roles
• Proven track record in managing daily branch operations and ensuring compliance with regulatory standards
• Strong understanding of banking products, services, and risk management practices in the financial services industry
• Ability to lead a team of 5-10 associates in a fast-paced branch environment
• Excellent communication and interpersonal skills to foster client relationships
• Proficiency in using financial software and tools for transaction processing and reporting

Preferred Qualifications

• Previous supervisory experience in a JPMorgan Chase branch or similar financial institution
• Certification in banking operations, such as Certified Bank Operations Professional (CBOP)
• Experience with digital banking platforms and client onboarding processes
• Knowledge of local market dynamics in the Greater Jackson area
• Bilingual skills to serve diverse client populations in Jackson, MS

Required Skills

• Leadership and team management
• Customer service excellence
• Operational efficiency and process optimization
• Regulatory compliance knowledge (e.g., FDIC, OCC guidelines)
• Cash handling and reconciliation
• Risk assessment and mitigation
• Sales and relationship building
• Proficiency in banking software (e.g., Teller Systems, CRM tools)
• Problem-solving and conflict resolution
• Attention to detail and accuracy
• Time management in high-volume environments
• Communication (verbal and written)
• Adaptability to changing financial regulations
• Data analysis for performance reporting
• Hospitality and client-centric mindset

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 5% of eligible compensation
• Generous paid time off, including vacation, sick days, and paid holidays
• Tuition reimbursement program for professional development and advanced education
• Employee stock purchase plan allowing discounted shares of JPMorgan Chase stock
• Wellness programs including gym memberships, mental health support, and fitness challenges
• Parental leave benefits with up to 16 weeks of paid time off for new parents
• Access to on-site childcare discounts and family support resources

JP Morgan Chase is an equal opportunity employer.