Branch Operations Lead - Green Hills - Nashville, TN

Location: Nashville, TN, United States

Job Family: Branch Operations Lead

About the Role

As a Branch Operations Lead at JPMorgan Chase's Green Hills branch in Nashville, TN, you will play a pivotal role in delivering exceptional client experiences while ensuring seamless branch operations. Embodying our commitment to hospitality and client care, you will lead a team of associates in providing top-tier financial services, from everyday banking transactions to personalized advice on wealth management solutions. In this dynamic role, you will oversee the end-to-end functionality of the branch, fostering a welcoming environment that aligns with JPMorgan Chase's reputation as a global leader in financial services. Your leadership will directly contribute to client satisfaction, operational efficiency, and the branch's success in meeting sales and service targets within the vibrant Nashville community. Key to success in this position is your ability to manage daily operations with precision, including cash handling, transaction verification, and compliance adherence to federal regulations like the Bank Secrecy Act. You will coach and develop your team, conducting training on JPMorgan Chase's innovative digital platforms and tools to enhance client interactions. By resolving complex client issues with empathy and expertise, you will build lasting relationships that drive loyalty and referrals. Collaboration with branch managers and regional teams will be essential to implement strategies that promote financial wellness and introduce clients to our comprehensive suite of products, such as checking accounts, loans, and investment services tailored to diverse needs in the financial services industry. JPMorgan Chase values integrity, innovation, and inclusion, and as a Branch Operations Lead, you will uphold these principles while contributing to a high-performing team. This role offers opportunities for career growth within one of the world's largest financial institutions, where your contributions to operational excellence can lead to advancement in banking leadership. Join us in Green Hills to make a meaningful impact on clients' financial journeys in Nashville's thriving market.

Key Responsibilities

• Oversee daily branch operations, including transaction processing, cash management, and vault operations to ensure efficiency and accuracy
• Lead a team of branch associates, providing coaching, training, and performance feedback to drive team success
• Deliver exceptional client experiences by resolving inquiries, addressing concerns, and promoting JPMorgan Chase products and services
• Ensure compliance with all federal and state banking regulations, internal policies, and audit requirements
• Monitor branch performance metrics, identify improvement opportunities, and implement operational enhancements
• Collaborate with branch management to support sales goals and client acquisition strategies
• Handle escalated client issues with empathy and professionalism, embodying JPMorgan Chase's hospitality commitment
• Conduct regular team meetings and training sessions on operational procedures and client service best practices
• Maintain a secure and welcoming branch environment, adhering to safety and risk management protocols

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business administration, or related field preferred
• At least 3 years of experience in branch banking operations, customer service, or financial services
• Proven track record in leading teams and managing daily branch operations in a retail banking environment
• Strong knowledge of banking regulations, compliance standards, and risk management practices
• Excellent communication and interpersonal skills to deliver exceptional client experiences
• Ability to handle cash handling, transaction processing, and operational audits accurately
• Commitment to JPMorgan Chase's core values of integrity, excellence, and client focus

Preferred Qualifications

• Previous supervisory experience in a JPMorgan Chase branch or similar financial institution
• Familiarity with JPMorgan Chase's digital banking platforms and tools
• Certification in banking operations or financial services (e.g., Certified Bank Manager)
• Experience in sales and relationship management within the financial services sector
• Bilingual proficiency to serve diverse client bases in Nashville

Required Skills

• Branch operations management
• Team leadership and motivation
• Customer service excellence
• Compliance and regulatory knowledge
• Cash handling and transaction processing
• Risk assessment and mitigation
• Sales and relationship building
• Problem-solving and conflict resolution
• Proficiency in banking software and digital tools
• Attention to detail and accuracy
• Communication (verbal and written)
• Time management and prioritization
• Adaptability in fast-paced environments
• Financial product knowledge
• Interpersonal empathy and hospitality

Benefits

• Comprehensive medical, dental, and vision insurance plans with multiple coverage options
• 401(k) retirement savings plan with company matching contributions up to 6%
• Generous paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement program for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships, mental health support, and financial wellness resources
• Flexible work arrangements and hybrid options where applicable
• Access to exclusive employee discounts and perks through JPMorgan Chase's partner network

JP Morgan Chase is an equal opportunity employer.