Branch Operations Lead I30 and University - Fort Worth TX

Location: Fort Worth, TX, United States

Job Family: Branch Operations Lead

About the Role

At JPMorgan Chase, we are committed to fostering a culture of excellence and client-centric innovation in the financial services industry. As a Branch Operations Lead at our I30 and University location in Fort Worth, TX, you will play a pivotal role in delivering the signature Chase hospitality that sets us apart. This position involves leading daily operations to ensure a seamless and welcoming experience for our diverse clientele, from routine transactions to complex financial consultations. You will embody our core values of integrity, accountability, and community focus, contributing to the growth of our retail banking network in the dynamic Dallas-Fort Worth market. Your responsibilities will center on overseeing a high-performing team of operations staff, managing branch workflows to optimize efficiency, and upholding the highest standards of compliance and risk management. In this role, you will handle everything from cash vault operations and teller supervision to resolving client escalations with empathy and expertise. By leveraging JPMorgan Chase's cutting-edge digital tools and robust training programs, you will drive client satisfaction metrics, promote products like checking accounts, mortgages, and investment services, and identify opportunities to enhance operational processes. This is an ideal opportunity for a motivated professional passionate about financial services to make a tangible impact on clients' financial well-being. Joining JPMorgan Chase means becoming part of a global leader in banking with unparalleled resources for career growth. We offer a supportive environment where your contributions are valued, and your professional development is prioritized through mentorship, leadership training, and access to industry-leading benefits. In Fort Worth's vibrant community, you will help build lasting client relationships while advancing your career in a role that combines operational leadership with genuine client care. If you thrive in a collaborative, fast-paced setting and are dedicated to excellence, apply today to lead operations at one of Chase's premier branches.

Key Responsibilities

• Oversee daily branch operations to ensure seamless client service and adherence to JPMorgan Chase policies
• Lead a team of tellers and operations staff, providing coaching, training, and performance feedback
• Deliver exceptional hospitality by greeting clients, resolving inquiries, and promoting banking products
• Manage cash handling, vault operations, and transaction processing while minimizing operational risks
• Ensure compliance with federal and state banking regulations, including anti-money laundering protocols
• Collaborate with branch managers to drive client acquisition and retention through personalized service
• Monitor branch metrics, such as service levels and error rates, to identify improvement opportunities
• Facilitate client onboarding for accounts, loans, and investment services in line with Chase's offerings
• Handle escalated client issues with empathy and efficiency to maintain high satisfaction scores
• Support community engagement initiatives in Fort Worth to enhance JPMorgan Chase's local presence

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 2 years of experience in branch banking operations or customer service within the financial services industry
• Proven track record of delivering exceptional client experiences in a retail banking environment
• Strong understanding of banking regulations, compliance standards, and risk management practices
• Ability to lead and motivate a team in a fast-paced branch setting
• Proficiency in banking software and Microsoft Office Suite
• Valid driver's license and ability to travel within the Fort Worth area as needed

Preferred Qualifications

• Prior supervisory experience in a JPMorgan Chase branch or similar financial institution
• Certification in financial services, such as Certified Banker's Trust or Series 6/63 licenses
• Experience with digital banking tools and client relationship management systems
• Bilingual proficiency in English and Spanish to serve diverse client base in Fort Worth
• Knowledge of local market dynamics in the Dallas-Fort Worth metro area

Required Skills

• Client service excellence and hospitality mindset
• Leadership and team motivation
• Operational efficiency in banking processes
• Compliance and regulatory knowledge
• Risk assessment and mitigation
• Cash handling and transaction accuracy
• Problem-solving and conflict resolution
• Communication, both verbal and written
• Proficiency in core banking systems like Chase's proprietary platforms
• Digital literacy with online banking tools
• Time management in high-volume environments
• Analytical skills for performance metrics
• Adaptability to changing financial regulations
• Empathy and relationship-building
• Sales acumen for cross-selling financial products

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 5% of eligible compensation
• Generous paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement program for professional development and advanced degrees
• Employee stock purchase plan offering discounted JPMorgan Chase shares
• Wellness programs including gym memberships, mental health support, and financial wellness coaching
• Performance-based bonuses and annual incentive compensation
• Flexible work arrangements and hybrid options where applicable

JP Morgan Chase is an equal opportunity employer.