Branch Operations Lead - Indiana North Market - Fort Wayne, IN

Location: Fort Wayne, IN, United States

Job Family: Branch Operations Lead

About the Role

At JP Morgan Chase, we are committed to delivering unparalleled client experiences in the financial services industry, and as a Branch Operations Lead in our Indiana North Market, you will play a pivotal role in embodying our hospitality-driven culture. Based in Fort Wayne, IN, this position involves leading the operational backbone of our branch, ensuring every interaction reflects our dedication to innovation, integrity, and client success. You will oversee a dynamic team, manage end-to-end branch activities, and drive performance in a market known for its growing economic opportunities and diverse community needs. This role is ideal for a seasoned professional passionate about financial services and eager to contribute to JP Morgan Chase's legacy as a global leader in banking. Your primary focus will be on optimizing branch efficiency while maintaining the highest standards of compliance and risk management, core tenets of JP Morgan Chase's operations. From supervising transaction processing and client onboarding to implementing strategies that boost deposit growth and lending initiatives, you will ensure seamless service delivery. Collaborating with regional leaders, you will align local efforts with broader market goals, leveraging JP Morgan Chase's cutting-edge tools and resources to enhance client satisfaction. This hands-on leadership position demands a proactive approach to team development, fostering an environment where every staff member excels in providing personalized financial advice and solutions. Joining JP Morgan Chase means becoming part of a forward-thinking organization that invests in your growth and well-being. In Fort Wayne, you will contribute to community-focused initiatives while advancing your career in a supportive, inclusive setting. We value diverse perspectives and offer opportunities for professional advancement, making this role a gateway to greater impact within our esteemed institution. If you thrive in a client-centric, high-performance atmosphere, apply today to lead operations that make a real difference in the lives of our clients.

Key Responsibilities

• Oversee daily branch operations to ensure seamless client experiences and adherence to JP Morgan Chase standards
• Lead and mentor a team of tellers and operations staff, fostering a culture of hospitality and excellence
• Manage client onboarding, account maintenance, and transaction processing while upholding compliance protocols
• Identify and mitigate operational risks, conducting regular audits and implementing corrective actions
• Drive branch performance metrics, including sales goals for deposit products and lending services
• Collaborate with market leaders to execute local strategies for the Indiana North Market
• Provide exceptional client service, resolving escalations and promoting JP Morgan Chase's financial solutions
• Ensure the branch environment reflects JP Morgan Chase's commitment to innovation and client-centric care
• Monitor and report on key operational indicators to senior management
• Participate in community events to enhance JP Morgan Chase's presence in Fort Wayne

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in business, finance, or related field preferred
• At least 2-3 years of experience in branch banking, operations, or customer service within the financial services industry
• Strong understanding of banking regulations, compliance standards, and risk management practices
• Proven track record in leading teams and managing daily branch operations
• Excellent communication and interpersonal skills to interact with diverse clients
• Ability to handle confidential information and resolve complex client issues
• Proficiency in Microsoft Office Suite and core banking systems

Preferred Qualifications

• Experience in a leadership role at a major financial institution like JP Morgan Chase
• Knowledge of JPMorgan Chase's proprietary systems and digital banking tools
• Certification in financial services, such as Certified Bank Manager or similar
• Bilingual skills to serve the diverse community in Fort Wayne, IN
• Previous involvement in community outreach or financial literacy programs

Required Skills

• Branch operations management
• Team leadership and motivation
• Customer service excellence
• Compliance and regulatory knowledge
• Risk assessment and mitigation
• Financial product knowledge
• Problem-solving and decision-making
• Communication (verbal and written)
• Time management and organization
• Digital banking proficiency
• Sales and relationship building
• Data analysis for performance metrics
• Conflict resolution
• Adaptability in fast-paced environments
• Attention to detail in transaction processing

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs and gym membership discounts
• Parental leave and family support benefits
• Access to JP Morgan Chase's global career development resources

JP Morgan Chase is an equal opportunity employer.