Branch Operations Lead - Indianapolis/Carmel Areas - Indy Northwest

Location: Indianapolis, IN, United States

Job Family: Branch Operations Lead

About the Role

At JP Morgan Chase, we are passionate about delivering exceptional financial services that empower our clients to achieve their goals. As a Branch Operations Lead in the Indianapolis/Carmel areas of Indy Northwest, you will play a pivotal role in embodying our commitment to hospitality and client care. This position involves leading daily operations in a dynamic retail banking environment, ensuring every client interaction reflects the high standards of one of the world's leading financial institutions. You will oversee a team of associates, manage branch workflows, and drive performance metrics while fostering a culture of inclusion and excellence in the heart of Indiana's vibrant communities. Your responsibilities will span operational leadership, client engagement, and compliance oversight. You will coach your team to provide personalized banking solutions, from everyday transactions to complex advisory services, while promoting JP Morgan Chase's innovative products like digital wallets, mortgages, and wealth management options. In this role, you'll ensure adherence to stringent regulatory requirements, mitigate risks, and contribute to branch goals that support our broader mission of sustainable growth and client trust. Collaboration with regional partners will be key to implementing initiatives that enhance the client experience in the Indianapolis and Carmel markets. We value professionals who thrive in fast-paced settings and are dedicated to continuous improvement. As a Branch Operations Lead, you'll have opportunities for career advancement within JP Morgan Chase's extensive network, backed by robust training programs and a supportive culture. Join us to make a meaningful impact on clients' financial journeys while building your own path in the financial services industry.

Key Responsibilities

• Oversee daily branch operations in the Indianapolis/Carmel areas, ensuring seamless execution of teller and service functions while maintaining JP Morgan Chase's high standards of hospitality and client care
• Lead a team of branch associates, providing coaching, training, and performance feedback to foster a collaborative and high-performing environment
• Deliver exceptional client experiences by resolving complex inquiries, promoting banking products, and embodying JP Morgan Chase's commitment to personalized financial solutions
• Ensure compliance with all federal and state banking regulations, including anti-money laundering (AML) protocols and Know Your Customer (KYC) requirements
• Monitor and manage branch risk controls, audit processes, and operational efficiency to minimize errors and enhance security
• Drive branch sales and service goals by identifying client needs and recommending appropriate JP Morgan Chase products like checking accounts, loans, and investment services
• Collaborate with regional leadership to implement branch initiatives and contribute to the overall success of the Indy Northwest market
• Handle escalated client issues with empathy and professionalism, turning potential challenges into opportunities for loyalty
• Maintain accurate records and reporting using JP Morgan Chase's proprietary systems to support data-driven decision-making
• Support community engagement efforts in Indianapolis and Carmel to strengthen JP Morgan Chase's local presence and brand

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business administration, or related field preferred
• Minimum of 3 years of experience in branch banking operations, customer service, or financial services
• Proven track record in leading teams and managing daily branch operations in a retail banking environment
• Strong knowledge of banking regulations, compliance standards, and risk management practices specific to JP Morgan Chase
• Excellent communication and interpersonal skills to deliver exceptional client experiences
• Ability to work flexible hours, including weekends, in the Indianapolis/Carmel areas
• Proficiency in banking software and Microsoft Office Suite

Preferred Qualifications

• Previous supervisory experience in a JP Morgan Chase branch or similar financial institution
• Certification in banking operations or financial services (e.g., Certified Bank Manager)
• Experience with digital banking tools and client relationship management systems
• Bilingual skills, particularly Spanish, to serve diverse client bases in the Indy Northwest region
• Demonstrated success in driving branch performance metrics and client satisfaction scores

Required Skills

• Branch operations management
• Team leadership and motivation
• Client relationship building
• Banking product knowledge
• Regulatory compliance expertise
• Risk assessment and mitigation
• Customer service excellence
• Problem-solving and conflict resolution
• Sales and cross-selling techniques
• Data analysis and reporting
• Proficiency in core banking systems
• Communication (verbal and written)
• Time management and prioritization
• Adaptability to fast-paced environments
• Attention to detail and accuracy

Benefits

• Comprehensive medical, dental, and vision insurance plans with multiple coverage options
• 401(k) retirement savings plan with company matching contributions up to 6% of eligible pay
• Generous paid time off, including vacation, sick days, and paid holidays
• Tuition reimbursement program for professional development and advanced education
• Employee stock purchase plan allowing discounted shares of JP Morgan Chase stock
• Wellness programs including gym memberships, mental health support, and fitness challenges
• Parental leave benefits with up to 16 weeks of paid time off for new parents
• Access to exclusive employee discounts on travel, entertainment, and financial products

JP Morgan Chase is an equal opportunity employer.