Branch Operations Lead - Indy Northeast - Indianapolis, IN

Location: Fishers, IN, United States

Job Family: Branch Operations Lead

About the Role

At JPMorgan Chase, we are committed to delivering unparalleled client experiences in the financial services industry, and as a Branch Operations Lead in our Indy Northeast branch in Fishers, IN, you will play a pivotal role in upholding this standard. You will lead daily operations, ensuring seamless service for clients seeking everything from everyday banking to complex wealth management solutions. Embodying our core values of hospitality and integrity, you will foster a welcoming environment that builds lasting relationships and drives business growth in the dynamic Indianapolis market. This position offers the opportunity to contribute to a world-class institution while advancing your career in branch banking. Your primary focus will be on managing a team of associates to execute high-quality operations, from processing transactions and opening accounts to promoting innovative products like Chase Sapphire credit cards and digital banking apps. You will navigate regulatory landscapes with precision, conducting compliance checks and implementing controls to protect clients and the firm. By analyzing branch performance data and identifying improvement areas, you will help optimize efficiency and exceed key metrics such as client satisfaction scores and referral rates. Collaboration with local business leaders will be essential to tailor services to the unique needs of the Fishers community. JPMorgan Chase values professional growth, providing robust training programs and career development paths within our global network. As a Branch Operations Lead, you will thrive in a supportive culture that rewards initiative and client-centric innovation. Join us to make a meaningful impact on clients' financial journeys while benefiting from competitive compensation and comprehensive perks. If you are passionate about operations excellence and team leadership in financial services, this role in Fishers, IN, is your chance to excel at one of the world's leading financial institutions.

Key Responsibilities

• Oversee daily branch operations, including teller transactions, account openings, and loan processing to ensure efficiency and accuracy
• Lead a team of branch associates, providing coaching, training, and performance feedback to foster a high-performing environment
• Deliver exceptional client experiences by resolving inquiries, addressing concerns, and promoting JPMorgan Chase products like checking accounts, credit cards, and investment services
• Ensure compliance with federal and state banking regulations, conducting audits and implementing risk controls
• Monitor branch metrics such as sales targets, client retention rates, and operational efficiency, reporting to senior management
• Collaborate with branch managers to develop strategies for business growth in the Indy Northeast market
• Manage cash handling, vault operations, and security protocols to safeguard client assets
• Support community engagement initiatives in Fishers, IN, to enhance JPMorgan Chase's local presence
• Identify opportunities for process improvements and implement technology solutions to streamline operations
• Handle escalated client issues with empathy and professionalism, escalating to higher levels when necessary

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in business, finance, or related field preferred
• At least 2-3 years of experience in branch banking operations, customer service, or financial services
• Strong knowledge of banking regulations, compliance standards, and risk management practices
• Proven ability to lead teams and manage daily operations in a fast-paced retail environment
• Excellent communication and interpersonal skills to interact with diverse clients
• Proficiency in banking software and Microsoft Office Suite
• Availability to work flexible hours, including weekends, to support branch needs

Preferred Qualifications

• Previous supervisory experience in a JPMorgan Chase branch or similar financial institution
• Certification in financial services, such as Certified Banker's Trust or Series 6/63 licenses
• Experience with digital banking tools and client relationship management systems
• Bilingual skills to serve a diverse client base in the Indianapolis area
• Demonstrated success in driving branch performance metrics and client satisfaction scores

Required Skills

• Branch operations management
• Team leadership and motivation
• Customer service excellence
• Regulatory compliance knowledge
• Risk assessment and mitigation
• Financial product knowledge
• Sales and relationship building
• Problem-solving and decision-making
• Communication (verbal and written)
• Time management and organization
• Proficiency in banking systems (e.g., TellerNet, CRM tools)
• Data analysis for performance metrics
• Conflict resolution
• Adaptability to changing priorities
• Attention to detail in transaction processing

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 6% of eligible compensation
• Generous paid time off, including vacation, sick days, and paid holidays
• Tuition reimbursement program for professional development and advanced degrees
• Employee stock purchase plan allowing discounted shares of JPMorgan Chase stock
• Wellness programs including gym memberships, mental health support, and fitness challenges
• Parental leave benefits for new parents, including adoption assistance
• Access to on-site childcare discounts and family support resources

JP Morgan Chase is an equal opportunity employer.