Branch Operations Lead - Las Vegas, Nevada

Location: Las Vegas, NV, United States

Job Family: Branch Operations Lead

About the Role

At JPMorgan Chase, we believe in creating exceptional experiences that build lasting client relationships, and as a Branch Operations Lead in our Las Vegas, Nevada branch, you'll play a pivotal role in delivering that promise. In this leadership position within our Consumer & Community Banking division, you'll oversee the seamless execution of daily operations, ensuring every client interaction reflects our commitment to hospitality, integrity, and innovation. From managing teller teams to handling complex transactions, you'll drive operational excellence while promoting our suite of financial products, including deposit accounts, loans, and wealth management solutions tailored to the vibrant Las Vegas community. Your day-to-day responsibilities will include leading a high-performing team, fostering a culture of collaboration and continuous improvement, and upholding the highest standards of compliance in a regulated financial environment. You'll resolve client inquiries with empathy and efficiency, identify opportunities to deepen relationships through personalized banking advice, and contribute to branch goals like increasing client satisfaction and achieving sales targets. With JPMorgan Chase's robust training programs and cutting-edge digital tools, you'll have the resources to thrive in a role that combines operational rigor with client-centric service, all while navigating the unique dynamics of Nevada's diverse and growing market. Joining JPMorgan Chase means becoming part of a global leader in financial services, where your contributions directly impact clients' financial well-being. We offer a supportive environment with opportunities for career growth, from advancing within branch operations to exploring broader roles in risk management or digital banking. If you're passionate about operations, leadership, and making a difference in people's lives, this position in Las Vegas provides the platform to excel and grow with one of the world's most admired financial institutions.

Key Responsibilities

• Oversee daily branch operations, including cash handling, transaction processing, and vault management to ensure accuracy and security
• Lead a team of tellers and operations staff, providing coaching, performance feedback, and scheduling to maintain high service standards
• Deliver exceptional client experiences by resolving inquiries, promoting JPMorgan Chase products like checking accounts, credit cards, and investment services
• Ensure compliance with federal and state banking regulations, including anti-money laundering (AML) protocols and Know Your Customer (KYC) requirements
• Monitor branch metrics such as client satisfaction scores, operational efficiency, and sales targets, implementing improvements as needed
• Collaborate with branch managers to execute sales strategies and community outreach initiatives in the Las Vegas market
• Handle escalated client issues, fraud detection, and risk assessments to protect client assets and maintain trust
• Facilitate training on JPMorgan Chase policies, digital tools, and hospitality standards to embody the firm's client-first culture
• Manage inventory of branch supplies, equipment maintenance, and facility standards for a welcoming environment

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in business, finance, or related field preferred
• At least 2-3 years of experience in branch banking operations, customer service, or financial services
• Strong knowledge of banking regulations, compliance standards, and risk management practices
• Proven ability to lead teams and manage daily operations in a fast-paced environment
• Excellent communication and interpersonal skills to interact with diverse clients
• Proficiency in banking software and Microsoft Office Suite
• Ability to work flexible hours, including weekends, in a retail branch setting

Preferred Qualifications

• Prior supervisory experience in a JPMorgan Chase branch or similar financial institution
• Certification in banking operations or financial services (e.g., Certified Bank Manager)
• Experience with teller operations, loan processing, or deposit account management
• Bilingual proficiency, particularly in Spanish, to serve Las Vegas's diverse community
• Familiarity with JPMorgan Chase's digital banking platforms and client relationship tools

Required Skills

• Branch operations management
• Team leadership and motivation
• Customer service excellence
• Banking compliance and regulatory knowledge
• Cash handling and transaction accuracy
• Risk assessment and fraud detection
• Sales and product promotion
• Problem-solving and conflict resolution
• Proficiency in core banking systems (e.g., TellerNet, Horizon)
• Microsoft Excel for reporting and analytics
• Communication (verbal and written)
• Time management and multitasking
• Attention to detail
• Adaptability in dynamic environments
• Hospitality and client relationship building

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with generous company matching up to 6% of eligible pay
• Paid time off including vacation, sick days, and 11 paid holidays annually
• Tuition reimbursement program for professional development and advanced degrees
• Employee stock purchase plan allowing discounted shares of JPMorgan Chase stock
• Wellness programs including gym memberships, mental health support, and fitness challenges
• Parental leave benefits with up to 16 weeks of paid time off for new parents
• Access to on-site childcare discounts and family support resources

JP Morgan Chase is an equal opportunity employer.