Branch Operations Lead - Las Vegas West, Las Vegas, Nevada

Location: Las Vegas, NV, United States

Job Family: Branch Operations Lead

About the Role

At JPMorgan Chase, we are committed to delivering unparalleled financial services that empower our clients to achieve their goals. As a Branch Operations Lead in our Las Vegas West branch, you will play a pivotal role in embodying our hospitality-driven culture, ensuring every client interaction reflects our dedication to excellence. This position involves leading operational excellence in a dynamic retail banking environment, where you will oversee team performance, manage daily workflows, and champion client-centric initiatives. Your leadership will directly contribute to the branch's success in providing comprehensive services, from everyday banking to personalized wealth management advice, all while upholding the highest standards of security and compliance in the financial services industry. In this role, you will supervise a team of operations specialists, fostering a collaborative atmosphere that prioritizes innovation and efficiency. Responsibilities include processing complex transactions, conducting compliance checks, and leveraging JPMorgan Chase's advanced digital tools to enhance client experiences. You will identify opportunities to streamline processes, such as optimizing ATM services or integrating mobile banking features, to meet the evolving needs of Las Vegas's diverse community. By mentoring your team on best practices in client care and regulatory adherence, you will help build lasting relationships that drive loyalty and growth for JPMorgan Chase. We value professionals who thrive in fast-paced settings and are passionate about financial empowerment. Joining our Las Vegas West team means becoming part of a global leader in banking, with access to robust career development resources and a supportive network. If you are ready to lead with integrity and make a meaningful impact on clients' financial journeys, apply today to join JPMorgan Chase's mission of putting clients at the heart of everything we do.

Key Responsibilities

• Oversee daily branch operations to ensure seamless functionality and adherence to JPMorgan Chase policies and procedures
• Lead a team of tellers and operations staff, providing coaching, training, and performance feedback to drive high standards of service
• Deliver exceptional client experiences by resolving complex inquiries, processing transactions, and promoting JPMorgan Chase products like checking accounts, loans, and investment services
• Ensure compliance with federal and state banking regulations, conducting regular audits and risk assessments to mitigate operational risks
• Collaborate with branch managers to achieve sales targets and enhance client relationships through personalized financial advice
• Manage cash handling, vault operations, and ATM maintenance to maintain security and accuracy in financial transactions
• Identify process improvements and implement operational efficiencies to support JPMorgan Chase's commitment to innovation in financial services
• Foster a culture of hospitality and inclusivity, embodying JPMorgan Chase's core values in client care
• Monitor branch metrics, such as client satisfaction scores and operational efficiency, reporting insights to senior leadership
• Assist in onboarding new clients and educating them on digital banking tools offered by JPMorgan Chase

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in business, finance, or related field preferred
• Minimum of 3 years of experience in branch banking operations or financial services
• Proven track record in delivering exceptional client service in a retail banking environment
• Strong understanding of banking regulations and compliance standards, including anti-money laundering (AML) and Know Your Customer (KYC) protocols
• Experience leading teams or supervising staff in a customer-facing role
• Proficiency in banking software and Microsoft Office Suite
• Ability to work flexible hours, including weekends, in a branch setting

Preferred Qualifications

• Bachelor's degree in finance, business administration, or a related discipline
• 5+ years of experience in JPMorgan Chase branch operations or similar financial institution
• Certification in banking operations, such as Certified Bank Operations Professional (CBOP)
• Bilingual proficiency in English and Spanish, given the diverse client base in Las Vegas
• Previous experience in sales leadership within retail banking

Required Skills

• Client service orientation with empathy and active listening
• Leadership and team motivation techniques
• Knowledge of retail banking products and services
• Regulatory compliance and risk management
• Cash handling and transaction processing accuracy
• Problem-solving in high-pressure environments
• Proficiency in core banking systems like JPMorgan's proprietary platforms
• Microsoft Excel for reporting and data analysis
• Communication skills for client interactions and team briefings
• Time management and multitasking in a fast-paced branch
• Sales acumen for promoting financial solutions
• Attention to detail for audit and reconciliation tasks
• Adaptability to evolving financial technologies
• Conflict resolution for client disputes
• Cultural sensitivity for diverse Las Vegas clientele

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 6% of eligible compensation
• Generous paid time off, including vacation, sick days, and 18 weeks of paid parental leave
• Tuition reimbursement program for professional development and advanced education
• Employee stock purchase plan allowing discounted shares of JPMorgan Chase common stock
• Wellness programs including gym memberships, mental health support, and financial wellness coaching
• Performance-based bonuses and annual incentive compensation tied to branch goals
• Access to exclusive employee discounts on travel, entertainment, and financial products

JP Morgan Chase is an equal opportunity employer.