Branch Operations Lead- Marlin and A1A- Ponte Verda Beach, FL

Location: Ponte Vedra Beach, FL, United States

Job Family: Branch Operations Lead

About the Role

As a Branch Operations Lead at JP Morgan Chase's Marlin and A1A location in Ponte Vedra Beach, FL, you will play a pivotal role in delivering exceptional client experiences while upholding our renowned commitment to hospitality and client care. In this leadership position within the financial services industry, you will oversee the seamless execution of daily branch operations, ensuring that every interaction reflects JP Morgan Chase's values of trust, integrity, and innovation. From managing teller teams to processing complex transactions, your efforts will directly contribute to fostering long-term client relationships and driving branch success in a vibrant coastal community like Ponte Vedra Beach. Key to this role is your ability to lead with empathy and expertise, coaching a diverse team to provide top-tier service in areas such as account openings, loan inquiries, and investment advice. You will navigate the intricacies of banking regulations, perform routine audits, and mitigate operational risks to safeguard client assets and maintain JP Morgan Chase's high standards. By promoting our comprehensive suite of financial products—including checking and savings accounts, mortgages, and wealth management solutions—you will help clients achieve their financial goals while embodying our client-first philosophy. This position offers a dynamic opportunity to grow within one of the world's leading financial institutions, where your contributions to operational excellence and team development can lead to advancement across our global network. Join us in Ponte Vedra Beach to make a meaningful impact on clients' lives and the local community, all while benefiting from JP Morgan Chase's robust professional development resources and inclusive culture.

Key Responsibilities

• Oversee daily branch operations at the Marlin and A1A location in Ponte Vedra Beach, ensuring smooth functioning and adherence to JP Morgan Chase standards
• Lead a team of tellers and operations staff, providing coaching, training, and performance feedback to enhance client service
• Deliver exceptional hospitality and client care by resolving inquiries, processing transactions, and promoting JP Morgan Chase financial products
• Ensure compliance with federal and state banking regulations, conducting regular audits and risk assessments
• Manage cash handling, vault operations, and inventory to maintain security and accuracy
• Collaborate with branch managers to achieve sales goals and improve operational efficiency
• Monitor client feedback and implement improvements to elevate the overall branch experience
• Handle escalated client issues with empathy and professionalism, embodying JP Morgan Chase's commitment to trust and integrity
• Support community engagement initiatives in Ponte Vedra Beach to strengthen local client relationships

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business administration, or related field preferred
• At least 2-3 years of experience in branch banking operations, customer service, or financial services
• Strong understanding of banking regulations, compliance standards, and risk management in the financial industry
• Proven ability to lead teams and manage daily operations in a high-volume retail environment
• Excellent communication and interpersonal skills to deliver exceptional client experiences
• Proficiency in banking software and Microsoft Office Suite
• Ability to work flexible hours, including weekends, in a branch setting

Preferred Qualifications

• Prior experience in a supervisory or lead role within JP Morgan Chase or a similar financial institution
• Knowledge of JPMorgan Chase's products and services, including deposit accounts, loans, and investment options
• Certification in financial services, such as Certified Banker's Trust or Series 6/63 licenses
• Experience with branch audits, teller operations, and cash handling procedures
• Bilingual skills to serve diverse client populations in Ponte Vedra Beach

Required Skills

• Branch operations management
• Team leadership and motivation
• Customer service excellence
• Financial product knowledge
• Regulatory compliance
• Risk assessment and mitigation
• Cash handling and reconciliation
• Problem-solving and conflict resolution
• Communication (verbal and written)
• Time management and multitasking
• Proficiency in banking systems (e.g., TellerNet, core banking software)
• Microsoft Office Suite (Excel, Word, Outlook)
• Sales and relationship building
• Attention to detail
• Adaptability in a fast-paced environment

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 6% of eligible compensation
• Generous paid time off, including vacation, sick days, and paid holidays
• Tuition reimbursement program for professional development and advanced education
• Employee stock purchase plan allowing discounted shares of JP Morgan Chase stock
• Wellness programs including gym memberships, mental health support, and fitness challenges
• Parental leave benefits for new parents, including adoption assistance
• Access to exclusive employee discounts on travel, entertainment, and financial services

JP Morgan Chase is an equal opportunity employer.