Branch Operations Lead - Metro Southeast, Aurora CO

Location: Aurora, CO, United States

Job Family: Branch Operations Lead

About the Role

At JP Morgan Chase, we are seeking a dynamic Branch Operations Lead to join our Metro Southeast team in Aurora, CO. In this pivotal role, you will drive the operational excellence of our branch, ensuring every client interaction reflects our unwavering commitment to hospitality and superior financial services. As a leader within one of the world's leading financial institutions, you will oversee daily activities that support our clients' diverse needs, from routine transactions to complex advisory services, all while upholding the highest standards of integrity and compliance in the competitive banking landscape. Your responsibilities will include leading a team of dedicated associates, fostering a collaborative environment that prioritizes client care and operational efficiency. You will manage key processes such as cash vault operations, transaction processing, and regulatory adherence, leveraging your expertise to identify opportunities for process improvements that enhance the client experience. In the vibrant Aurora community, you will play a crucial role in building lasting relationships, resolving inquiries with empathy, and contributing to JP Morgan Chase's mission of empowering clients to achieve their financial goals through innovative banking solutions. This position offers a rewarding opportunity to grow within a globally recognized organization, where your leadership will directly impact branch performance and client loyalty. With access to robust training programs and career development resources at JP Morgan Chase, you will be equipped to advance your career in financial services while contributing to a culture of inclusion and excellence. If you are passionate about operations and client-focused leadership, join us in Aurora to help shape the future of banking.

Key Responsibilities

• Oversee daily branch operations to ensure seamless service delivery and adherence to JP Morgan Chase standards
• Lead a team of branch associates, providing coaching, training, and performance feedback to drive exceptional client experiences
• Manage client interactions, resolving complex inquiries and escalating issues as needed to maintain high satisfaction levels
• Ensure compliance with federal and state banking regulations, including anti-money laundering (AML) and know-your-customer (KYC) protocols
• Monitor and control branch resources, including cash handling, vault management, and inventory of operational supplies
• Collaborate with branch managers and regional teams to implement operational improvements and support sales initiatives
• Conduct quality assurance reviews of transactions and processes to mitigate risks and enhance efficiency
• Foster a culture of hospitality and inclusion, embodying JP Morgan Chase's commitment to client care in the Metro Southeast region
• Analyze branch performance metrics and report on operational KPIs to senior leadership
• Support community engagement efforts in Aurora, CO, to strengthen local client relationships

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in business, finance, or related field preferred
• At least 2-3 years of experience in branch banking, operations, or customer service within the financial services industry
• Strong knowledge of banking regulations, compliance standards, and risk management practices
• Proven track record in leading teams and managing daily branch operations
• Excellent communication and interpersonal skills to interact with diverse clients
• Ability to work in a fast-paced environment and handle multiple priorities
• Proficiency in banking software and Microsoft Office Suite

Preferred Qualifications

• Previous experience at JP Morgan Chase or a similar large financial institution
• Certification in banking operations or financial services (e.g., Certified Bank Operations Professional)
• Bilingual proficiency in English and Spanish, given the diverse client base in Aurora, CO
• Experience with digital banking tools and client relationship management systems
• Leadership training or supervisory experience in a retail banking setting

Required Skills

• Branch operations management
• Team leadership and motivation
• Client relationship building
• Regulatory compliance knowledge
• Risk assessment and mitigation
• Cash handling and reconciliation
• Problem-solving and decision-making
• Customer service excellence
• Data analysis and reporting
• Time management and prioritization
• Communication (verbal and written)
• Adaptability to changing priorities
• Proficiency in banking systems (e.g., core banking software)
• Interpersonal skills for diverse teams
• Attention to detail in financial transactions

Benefits

• Comprehensive medical, dental, and vision insurance plans with multiple coverage options
• 401(k) retirement savings plan with company matching contributions up to 6% of eligible pay
• Generous paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement program for professional development and advanced education
• Employee stock purchase plan allowing discounted shares of JP Morgan Chase stock
• Wellness programs including gym memberships, mental health resources, and fitness challenges
• Flexible work arrangements and hybrid options where applicable
• Performance-based bonuses and annual incentive compensation

JP Morgan Chase is an equal opportunity employer.