Branch Operations Lead-Meyerland-Houston, TX

Location: Houston, TX, United States

Job Family: Branch Operations Lead

About the Role

At JPMorgan Chase, we are committed to fostering an inclusive environment where our employees can thrive and deliver exceptional value to our clients. As a Branch Operations Lead at our Meyerland branch in Houston, TX, you will play a pivotal role in embodying our hospitality-driven culture while ensuring seamless day-to-day operations. This position involves leading a team of associates to provide top-tier client experiences, from handling routine transactions to offering personalized financial advice on products like mortgages, credit cards, and wealth management solutions. Your leadership will directly contribute to the branch's success in a vibrant, diverse community, aligning with JPMorgan Chase's mission to be the most respected financial services firm in the world. In this dynamic role, you will oversee critical operational functions, including compliance with stringent banking regulations such as those from the FDIC and OCC, while mitigating risks associated with cash management and fraud prevention. You will coach your team on best practices for client interactions, leveraging JPMorgan Chase's digital platforms to enhance efficiency and satisfaction. Expect to analyze performance data to identify improvement opportunities, execute sales initiatives to meet branch targets, and resolve complex client issues with empathy and expertise. This position demands a blend of technical proficiency and interpersonal finesse, ensuring the branch operates as a trusted hub for financial services in Houston's Meyerland area. JPMorgan Chase offers unparalleled opportunities for growth, with robust training programs and career advancement paths within our global network. Joining our team means becoming part of a legacy of innovation in financial services, where your contributions help empower clients to achieve their financial goals. If you are passionate about operations, client care, and leadership in a high-impact setting, this role at the Meyerland branch provides the platform to excel and make a meaningful difference.

Key Responsibilities

• Oversee daily branch operations, including teller transactions, account openings, and cash handling to ensure accuracy and efficiency
• Lead a team of branch associates, providing coaching, training, and performance feedback to drive exceptional client service
• Deliver outstanding client experiences by resolving inquiries, addressing concerns, and promoting JPMorgan Chase products like checking accounts, loans, and investment services
• Ensure compliance with federal and state banking regulations, conducting audits and implementing risk mitigation strategies
• Monitor branch metrics such as client satisfaction scores, transaction volumes, and operational efficiency to meet performance goals
• Collaborate with branch managers to execute sales strategies and cross-sell opportunities tailored to client needs
• Maintain a secure and welcoming branch environment, adhering to JPMorgan Chase's hospitality standards
• Handle escalated client issues with empathy and professionalism, escalating to senior management when necessary
• Utilize branch technology and digital tools to streamline operations and enhance client engagement
• Participate in community outreach initiatives to build JPMorgan Chase's presence in the Meyerland-Houston area

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in business, finance, or related field preferred
• At least 2-3 years of experience in branch banking operations, customer service, or financial services
• Strong knowledge of banking regulations, compliance standards, and risk management practices
• Proven ability to lead teams and manage daily operations in a fast-paced retail environment
• Excellent communication and interpersonal skills to interact with diverse clients
• Proficiency in banking software and Microsoft Office Suite
• Ability to work flexible hours, including weekends, to meet branch needs

Preferred Qualifications

• Previous supervisory experience in a JPMorgan Chase branch or similar financial institution
• Certification in banking operations or financial services (e.g., Certified Banker's Trust or equivalent)
• Bilingual proficiency in English and Spanish, given the diverse clientele in Houston
• Experience with digital banking tools and client relationship management systems
• Familiarity with anti-money laundering (AML) and know-your-customer (KYC) protocols

Required Skills

• Customer service excellence and client relationship building
• Team leadership and motivation
• Operational efficiency and process optimization
• Regulatory compliance and risk assessment
• Cash handling and transaction accuracy
• Sales acumen for financial product promotion
• Problem-solving and conflict resolution
• Proficiency in banking software (e.g., Teller System, CRM tools)
• Microsoft Office Suite (Excel, Word, Outlook)
• Attention to detail and organizational skills
• Adaptability in a dynamic retail banking environment
• Communication (verbal and written)
• Time management and multitasking
• Knowledge of financial products and services
• Cultural sensitivity for diverse client interactions

Benefits

• Comprehensive medical, dental, and vision insurance plans with multiple coverage options
• 401(k) retirement savings plan with company matching contributions up to 6% of eligible pay
• Generous paid time off, including vacation, sick days, and paid holidays
• Tuition reimbursement program for professional development and advanced education
• Employee stock purchase plan allowing discounted shares of JPMorgan Chase stock
• Wellness programs including gym memberships, mental health resources, and fitness challenges
• Parental leave benefits for new parents, including adoption assistance
• Access to on-site childcare discounts and family support services

JP Morgan Chase is an equal opportunity employer.