Branch Operations Lead - Midtown at Bonita - Bonita Beach, FL

Location: Bonita Springs, FL, United States

Job Family: Branch Operations Lead

About the Role

At JPMorgan Chase, we are committed to fostering an inclusive environment where exceptional client experiences drive our success. As a Branch Operations Lead at our Midtown at Bonita location in Bonita Springs, FL, you will play a pivotal role in delivering the hospitality and care that define our brand. This position involves leading daily operations in a dynamic branch setting, ensuring seamless service for clients seeking everything from everyday banking to complex financial advice. You will embody our core values by creating welcoming interactions that build trust and loyalty, while supporting the branch's growth in the vibrant Bonita Springs community. Your key responsibilities will include overseeing a team of operations staff, managing cash and transaction processes with precision, and upholding strict compliance with banking regulations such as those from the FDIC and OCC. You will collaborate closely with branch leadership to optimize performance metrics, including client satisfaction (CSAT) scores and referral volumes, while promoting JPMorgan Chase's suite of products like Chase Sapphire banking, mortgages, and wealth management services. In this role, you will handle escalated client needs, resolve operational challenges efficiently, and contribute to a secure, efficient branch environment that prioritizes safety and innovation through digital tools. We seek a proactive leader with a passion for financial services and client-centric operations. Joining JPMorgan Chase means becoming part of a global leader in finance, with opportunities for career advancement, comprehensive training, and a supportive culture. If you thrive in a fast-paced setting and are dedicated to excellence, this Branch Operations Lead position offers a rewarding path to impact clients' financial journeys in Bonita Springs.

Key Responsibilities

• Oversee daily branch operations, including cash handling, transaction processing, and vault management to ensure accuracy and security
• Lead a team of tellers and operations staff, providing coaching, performance feedback, and scheduling to maintain high service standards
• Deliver exceptional client experiences by resolving inquiries, promoting JPMorgan Chase products like checking accounts, loans, and investment services
• Ensure compliance with federal and state banking regulations, conducting audits and training staff on anti-money laundering (AML) and know-your-customer (KYC) protocols
• Monitor branch metrics such as client satisfaction scores, referral rates, and operational efficiency, implementing improvements as needed
• Collaborate with branch managers to execute sales strategies and community outreach initiatives in Bonita Springs
• Handle escalated client issues, fostering long-term relationships and identifying opportunities for cross-selling financial solutions
• Maintain a safe and welcoming environment in the Midtown at Bonita location, embodying JPMorgan Chase's hospitality commitment
• Utilize digital tools to support remote client servicing and streamline operational workflows

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business administration, or related field preferred
• At least 3 years of experience in branch banking operations, customer service, or financial services
• Strong knowledge of banking regulations, compliance standards, and risk management practices
• Proven ability to lead teams and manage daily operations in a fast-paced retail environment
• Excellent communication and interpersonal skills to interact with diverse clients
• Proficiency in banking software and Microsoft Office Suite
• Availability to work flexible hours, including weekends

Preferred Qualifications

• Previous supervisory experience in a JPMorgan Chase branch or similar financial institution
• Certification in financial services, such as Certified Banker's Trust or Series 6/63 licenses
• Experience with digital banking tools and client relationship management systems
• Bilingual proficiency in English and Spanish to serve the diverse Bonita Springs community
• Demonstrated success in driving branch performance metrics and client satisfaction scores

Required Skills

• Branch operations management
• Team leadership and motivation
• Customer service excellence
• Compliance and regulatory knowledge
• Cash handling and transaction accuracy
• Risk assessment and mitigation
• Sales and relationship building
• Problem-solving and conflict resolution
• Proficiency in banking software (e.g., Teller Systems, CRM tools)
• Microsoft Office Suite (Excel, Word, Outlook)
• Communication (verbal and written)
• Time management and multitasking
• Attention to detail
• Adaptability to changing priorities
• Financial product knowledge

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with generous company matching up to 6% of eligible pay
• Paid time off including vacation, sick days, and 10 paid holidays annually
• Tuition reimbursement program for professional development and advanced degrees
• Employee stock purchase plan allowing discounted shares of JPMorgan Chase stock
• Wellness programs including gym memberships, mental health support, and financial wellness coaching
• Parental leave benefits with up to 16 weeks of paid time off for new parents
• Access to on-site childcare discounts and family care resources

JP Morgan Chase is an equal opportunity employer.