Branch Operations Lead - Naples Market - Naples, FL

Location: Naples, FL, United States

Job Family: Branch Operations Lead

About the Role

At JPMorgan Chase, we are committed to delivering unparalleled client experiences in the financial services industry, and as a Branch Operations Lead in our Naples Market, you will play a pivotal role in embodying our hospitality-driven culture. Located in the vibrant Naples, FL community, this position involves leading daily operations in a dynamic branch environment, ensuring seamless service for retail banking clients. You will oversee a team of associates, manage transactional activities, and drive initiatives that enhance client satisfaction while upholding the highest standards of compliance and security. Our Naples branches serve a diverse clientele, from local residents to seasonal visitors, offering opportunities to build lasting relationships and contribute to the economic vitality of Southwest Florida. In this leadership role, you will be responsible for optimizing branch efficiency, from processing deposits and withdrawals to facilitating complex account services and promoting personalized financial solutions. Collaborating with market executives, you will implement strategies to meet sales targets, such as cross-selling wealth management products or guiding clients toward digital banking innovations. Your focus on operational excellence will include conducting team training on JPMorgan Chase's robust risk management frameworks, ensuring adherence to regulations like the Bank Secrecy Act, and leveraging analytics to improve performance metrics. This position demands a blend of technical expertise and empathetic leadership to foster a welcoming atmosphere that aligns with our 'How We Do Business' principles. JPMorgan Chase values professional growth and offers extensive resources for career advancement within our global network. As a Branch Operations Lead, you will benefit from ongoing development programs, mentorship opportunities, and exposure to cutting-edge financial technologies. Join us in Naples to lead with purpose, innovate client care, and contribute to a firm renowned for its integrity and impact in the financial sector. If you are passionate about operations, client advocacy, and team empowerment, this role provides a rewarding platform to excel in a supportive, high-performing environment.

Key Responsibilities

• Oversee daily branch operations, including teller transactions, account openings, and loan processing to ensure efficiency and accuracy
• Lead a team of branch associates, providing coaching, performance feedback, and scheduling to maintain high service standards
• Deliver exceptional client experiences by resolving inquiries, addressing concerns, and promoting JPMorgan Chase products like checking accounts, credit cards, and investment services
• Ensure compliance with federal and state banking regulations, conducting audits and training staff on anti-money laundering (AML) and know-your-customer (KYC) protocols
• Monitor branch performance metrics, such as client satisfaction scores and operational efficiency, and implement improvements as needed
• Collaborate with market leaders to execute sales strategies and community outreach initiatives in the Naples area
• Manage cash handling, vault operations, and security procedures to mitigate risks and protect client assets
• Foster a culture of hospitality and inclusion, embodying JPMorgan Chase's commitment to client care and team development
• Utilize data analytics to identify trends and opportunities for enhancing client relationships and branch revenue
• Support digital transformation efforts by guiding clients through online banking platforms and mobile apps

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business administration, or related field preferred
• At least 3 years of experience in branch banking operations, customer service, or financial services
• Strong knowledge of banking regulations, compliance standards, and risk management practices
• Proven ability to lead teams and manage daily operations in a fast-paced retail environment
• Excellent communication and interpersonal skills to interact with diverse clients
• Proficiency in banking software and Microsoft Office Suite
• Ability to work flexible hours, including weekends, to meet branch needs

Preferred Qualifications

• Previous supervisory experience in a JPMorgan Chase branch or similar financial institution
• Certification in banking operations or financial services (e.g., Certified Bank Manager)
• Bilingual proficiency in English and Spanish to serve the Naples market's diverse clientele
• Experience with digital banking tools and client relationship management systems
• Familiarity with local market dynamics in Southwest Florida

Required Skills

• Branch operations management
• Team leadership and motivation
• Customer service excellence
• Regulatory compliance knowledge
• Risk assessment and mitigation
• Sales and relationship building
• Data analysis and reporting
• Cash handling and reconciliation
• Problem-solving and decision-making
• Communication (verbal and written)
• Time management and prioritization
• Proficiency in banking software (e.g., Teller Systems, CRM tools)
• Microsoft Office Suite (Excel, Word, PowerPoint)
• Adaptability to changing priorities
• Interpersonal skills for client interactions

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 6% of eligible pay
• Generous paid time off, including vacation, sick days, and paid holidays
• Tuition reimbursement program for professional development and advanced education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs, including gym memberships and mental health support
• Parental leave and family benefits, such as adoption assistance
• Access to JPMorgan Chase's global career mobility and internal job opportunities

JP Morgan Chase is an equal opportunity employer.