Branch Operations Lead (New Build) Brigham Circle, MA

Location: Boston, MA, United States

Job Family: Branch Operations Lead

About the Role

At JP Morgan Chase, we are building the future of banking, and as a Branch Operations Lead for our new build location in Brigham Circle, Boston, MA, you will play a pivotal role in launching and leading operations that deliver unparalleled client experiences. Embodying our core values of hospitality and client care, you will oversee the day-to-day functions of a state-of-the-art branch designed to serve the diverse financial needs of the Boston community. This position requires a dynamic leader passionate about financial services, with a focus on fostering team excellence, ensuring regulatory compliance, and driving operational success in a high-growth environment. Your responsibilities will include managing branch setup from inception, coordinating with cross-functional teams to integrate cutting-edge technology and secure systems, and leading a team of associates to achieve key performance objectives. You will champion client interactions by providing personalized guidance on banking products, from checking accounts to investment services, while upholding JP Morgan Chase's rigorous standards for security and risk management. In this new build scenario, you will have the unique opportunity to shape processes that enhance efficiency and client satisfaction, contributing directly to our mission of empowering clients to achieve their financial goals. We seek candidates with proven expertise in branch operations within the financial services industry, coupled with strong leadership skills to inspire and develop talent. This role offers a platform to grow within one of the world's leading financial institutions, where innovation meets tradition in serving clients across the globe. Join us in Brigham Circle to make a lasting impact on our clients and community.

Key Responsibilities

• Lead daily branch operations in a new build location, ensuring seamless setup and functionality of all systems and processes
• Deliver exceptional client experiences by embodying JP Morgan Chase's hospitality standards and resolving inquiries efficiently
• Oversee team performance, providing coaching and development to branch associates to meet operational and sales goals
• Manage compliance and risk controls, including audits, transaction processing, and adherence to federal banking regulations
• Facilitate client onboarding, account management, and product recommendations tailored to individual financial needs
• Coordinate with regional teams to implement branch strategies and support business growth initiatives
• Monitor key performance indicators (KPIs) such as client satisfaction scores and operational efficiency metrics
• Handle cash management, vault operations, and security protocols in alignment with JP Morgan Chase policies
• Drive community engagement efforts to build brand loyalty in the Brigham Circle area of Boston

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in business, finance, or related field preferred
• At least 3 years of experience in branch banking operations or customer service within the financial services industry
• Proven track record in leading teams and managing operational processes in a retail banking environment
• Strong understanding of banking regulations, compliance standards, and risk management practices
• Excellent communication and interpersonal skills to foster client relationships and team collaboration
• Proficiency in financial software and operational systems used in banking
• Ability to work in a fast-paced, new build branch environment with flexibility for extended hours

Preferred Qualifications

• Prior experience in a leadership role at a major financial institution like JP Morgan Chase
• Knowledge of new branch setup and operational launches in the financial sector
• Certification in banking operations or financial services (e.g., ABA certificates)
• Experience with client onboarding and digital banking tools
• Bilingual skills to serve diverse client bases in the Boston area

Required Skills

• Leadership and team management
• Customer service excellence
• Operational efficiency and process optimization
• Compliance and regulatory knowledge
• Risk assessment and mitigation
• Financial product knowledge
• Communication (verbal and written)
• Problem-solving and decision-making
• Proficiency in banking software (e.g., teller systems, CRM tools)
• Time management and multitasking
• Interpersonal relationship building
• Analytical thinking for performance metrics
• Adaptability to new environments
• Attention to detail in transactions
• Hospitality and client-centric mindset

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with generous company matching up to 6%
• Paid time off including vacation, sick days, and parental leave
• Tuition reimbursement for professional development and advanced degrees
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships and mental health support
• Flexible work arrangements and commuter benefits for Boston-based employees
• Access to JP Morgan Chase's global career mobility and leadership training opportunities

JP Morgan Chase is an equal opportunity employer.